What are Users’ Perceptions of the Hospital Courtyard Garden and How Satisfied are they with it?

Abstract

Since the 1970s, courtyard gardens with diverse scales and design configurations have been introduced in the planning of Malaysian public hospitals to enhance users’ experiences. However, these have never been systematically evaluated to understand of how they perform and what improvements can be made to them to increase their responsiveness to users’ needs and inform the practice of both hospital designers and managers. This paper presents the results of fieldwork conducted in a large central courtyard in a Malaysian public hospital. Interview surveys and field measurements were conducted to provide a new understanding of users’ perceptions of the various physical and environmental attributes and their satisfaction levels with them.