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      Customer retailer loyalty in the context of multiple channel strategies

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      Journal of Retailing
      Elsevier BV

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          Whence Consumer Loyalty?

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            Customer Loyalty: Toward an Integrated Conceptual Framework

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              Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

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                Author and article information

                Journal
                Journal of Retailing
                Journal of Retailing
                Elsevier BV
                00224359
                January 2004
                January 2004
                : 80
                : 4
                : 249-263
                Article
                10.1016/j.jretai.2004.10.002
                777c71ed-069c-4072-bda0-936a612fd289
                © 2004

                http://www.elsevier.com/tdm/userlicense/1.0/

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