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      An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context

      Author(s): , , ,
      Publication date Created:
      Publication date (Print):
      Journal: European Sport Management Quarterly
      Publisher: Informa UK Limited

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          An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions

          Steven A. Taylor, Thomas Baker (1994)
          Article 0 comments Cited 234 times – based on 0 reviews     Review now
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            An Investigation of the Relationships between Beliefs about an Object and the Attitude toward that Object

            M Fishbein (1963)
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              A Test of Services Marketing Theory: Consumer Information Acquisition Activities

              Keith B. Murray (1991)
              Article 0 comments Cited 181 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: European Sport Management Quarterly
                Abbreviated Title: European Sport Management Quarterly
                Publisher: Informa UK Limited
                ISSN (Print): 1618-4742
                ISSN (Electronic): 1746-031X
                Publication date Created: March 2004
                Publication date (Print): March 2004
                Volume: 4
                Issue: 1
                Pages: 36-52
                Article
                DOI: 10.1080/16184740408737466
                SO-VID: 77dfc399-a1fe-486f-9417-6b516f24c6dc
                Copyright © © 2004
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