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      When ‘one fits all’ does not fit – study of visualization types for mobile help systems

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      People and Computers XXIII Celebrating People and Technology (HCI)

      Computers XXIII Celebrating People and Technology

      1 - 5 September 2009

      Mobile device, online survey, help systems, information visualization

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          Abstract

          An open question today is how the visualization of a mobile assistance interface should look like, e.g. if it should disappear automatically after some seconds or a user interaction is required. In this paper a survey is conducted that has the goal to gather practice-oriented interaction design guidelines to support design decisions of mobile help visualizations. The survey is based on four different visualization strategies in order to find the most appropriate. Five usage scenarios from the field of mobile messaging were selected. The study shows the first time that users have a concept of criticality for usage problems and that ‘one fits all’ solutions fail for (huge) user groups.

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          Author and article information

          Contributors
          Conference
          September 2009
          September 2009
          : 398-404
          Affiliations
          Deutsche Telekom Laboratories

          Ernst-Reuter-Platz 7

          10587 Berlin, Germany

          +49 30 8353 58168
          2nd Deutsche Telekom Laboratories

          Ernst-Reuter-Platz 7

          10587 Berlin, Germany

          +49 30 8353 58535
          Deutsche Telekom Laboratories at

          Ben Gurion University

          P.O.B. 653

          84105 Beer-Sheva, Israel

          +972 8 642 8115
          Article
          10.14236/ewic/HCI2009.49
          © Kathrin Jepsen et al. Published by BCS Learning and Development Ltd. People and Computers XXIII Celebrating People and Technology, Churchill College Cambridge, UK

          This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

          People and Computers XXIII Celebrating People and Technology
          HCI
          Churchill College Cambridge, UK
          1 - 5 September 2009
          Electronic Workshops in Computing (eWiC)
          Computers XXIII Celebrating People and Technology
          Product
          Product Information: 1477-9358BCS Learning & Development
          Self URI (journal page): https://ewic.bcs.org/
          Categories
          Electronic Workshops in Computing

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