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      Validación de un cuestionario de mejora de la satisfacción laboral (CMSL) en profesionales de atención primaria Translated title: Validation of a questionnaire on improving work satisfaction (CMSL) in primary care professionals

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          Abstract

          Fundamento. La satisfacción laboral de los profesionales sanitarios se considera un indicador de calidad en la gestión del sistema, estando relacionado con la eficacia de los servicios ofrecidos. El objetivo del estudio es la validación de un cuestionario para evaluar la mejora de la satisfacción laboral (CMSL) en una población de profesionales sanitarios de atención primaria en Navarra. Metodología. Se realizó un estudio descriptivo con cuestionarios autocumplimentados, siendo la población diana todos los profesionales de atención primaria (médicos, pediatras y personal de enfemería) de los centros de salud de Navarra. Se utilizó la escala Lickert para la medición de los ítems. Se recogieron datos descriptivos de sexo, años de ejercicio profesional, satisfacción laboral, estamento profesional, centro de salud y 47 ítems sobre mejora de satisfacción laboral. Se calculó la fiabilidad mediante el coeficiente alfa de Cronbach y se halló la validez de constructo mediante un análisis factorial con rotación varimax, agrupando los ítems en 9 dimensiones. Resultados. Se recogieron un total de 414 cuestionarios. Se obtuvo el coeficiente alfa de Cronbach, con un valor global de 0,933. Entre 5 dimensiones se explica el 41,287% de la varianza total. La dimensión "relaciones con los pacientes" presentó la media (4,087) más alta de mejora de la satisfacción laboral y el ítem "Si pudiera eliminar la demanda injustificada" presentó una media de 4,21. Conclusiones. El cuestionario diseñado es un instrumento válido para la evaluación integral de la mejora de la satisfacción laboral de los profesionales de atención primaria. Los resultados obtenidos pueden orientar sobre qué áreas de mejora se deben implantar para mejorar la satisfacción de los profesionales.

          Translated abstract

          Background. Job satisfaction of health professionals is considered to be a quality indicator, as it is related to the efficacy of the services. The aim of the study is to validate a questionnaire for evaluating job satisfaction improvement in a population of health professionals in primary care in Navarre. Methodology. Descriptive study with self-completed questionnaires; the target population was all health care professionals (family doctors, pediatricians and nurses) of primary health centers of Navarre. A Lickert scale was used for measuring the items. Other variables measured were: sex, years in the profession, job satisfaction, professional status, health center, and 47 items on improving job satisfaction. Cronbach´s alpha coefficient was used to evaluate reliability, and to evaluate construct validity factor analysis with varimax rotation, grouping the items in 9 dimensions was used. Results. A total of 414 questionnaires were collected. Cronbach´s alpha coefficient was 0.933. Forty-one point two eight seven percent (41.287%) of total variance was explained by five dimensions. The dimension "relations with patients" presented the highest average (4.087) of improvement in job satisfaction, and the item "If it were possible to eliminate unjustified demand" showed an average of 4.21. Conclusions. The questionnaire designed is a valid instrument for a comprehensive evaluation of the improvement in the job satisfaction of primary care professionals. The results obtained can indicate which areas of improvement should be implemented in order to improve the satisfaction of the professionals.

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          Most cited references73

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                Author and article information

                Contributors
                Role: ND
                Role: ND
                Role: ND
                Role: ND
                Role: ND
                Journal
                asisna
                Anales del Sistema Sanitario de Navarra
                Anales Sis San Navarra
                Gobierno de Navarra. Departamento de Salud (Pamplona )
                1137-6627
                December 2012
                : 35
                : 3
                : 413-423
                Affiliations
                [1 ] Servicio Navarro de Salud-Osasunbidea Spain
                [2 ] Universidad Pública de Navarra Spain
                [3 ] Clínica Universidad de Navarra Spain
                Article
                S1137-66272012000300007
                10.4321/s1137-66272012000300007
                798c7e55-c8e7-4047-ae5d-30a6bc57314b

                http://creativecommons.org/licenses/by/4.0/

                History
                Categories
                PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH

                Public health
                Job satisfaction,Validation studies,Primary care,Satisfacción laboral,Estudios de validación,Atención primaria

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