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      TQM and organizational performance using the balanced scorecard approach

      , , ,
      International Journal of Productivity and Performance Management
      Emerald

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          Abstract

          Purpose

          The purpose of this paper is to examine the relationship between the implementation of total quality management (TQM) and organizational performance, using the balanced scorecard (BSC) approach.

          Design/methodology/approach

          In order to investigate the relationship between TQM and BSC, a questionnaire was developed and distributed to 30 largest pharmaceutical distribution companies in Iran. Structural equation modeling was used to evaluate the measurement model and to test the research hypotheses using the data from 933 completed questionnaires.

          Findings

          The results supported the research model and revealed that TQM implementation can positively and significantly influence the BSC and its four perspectives.

          Practical implications

          Considering the strong association between TQM and all four perspectives of organizational performance (BSC), managers should strongly leverage the implementation of TQM practices in order to reach their strategic objectives.

          Originality/value

          This study is the first empirical study conducted on the association of TQM and BSC in the pharmaceutical industry. The findings of this study provide strong evidence supporting the implementation of TQM in the pharmaceutical context.

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          Most cited references66

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          Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

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            Firm characteristics, total quality management, and financial performance

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              • Record: found
              • Abstract: not found
              • Article: not found

              The Long-Run Stock Price Performance of Firms with Effective TQM Programs

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                Author and article information

                Journal
                International Journal of Productivity and Performance Management
                IJPPM
                Emerald
                1741-0401
                January 09 2017
                January 09 2017
                : 66
                : 1
                : 111-125
                Article
                10.1108/IJPPM-08-2015-0114
                7a41b954-1de6-488d-8404-4dbe9e5919ce
                © 2017

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