Satisfaction level of participants in workers social security agency (BPJS) employment services in health care in Indonesia

Abstract

This study aims to determine the level of satisfaction of health services by participants of BPJS Employment and families living in the village of Tanjung Gusta, to the area of Medan. The study sample consisted of 41 participants working families of BPJS Employment determined using purposive sampling technique, with the use of a minimum of three times the health care facility as a condition. Data were collected using a questionnaire and analyzed using descriptive statistics. To determine the level of employee satisfaction, the measurement of data was using Likert scale. The study concluded, in general, Social Security service has not been satisfactory. Neither the implementation of stages of socialization and registration, turns out to be not satisfactory, in the sense that it is still in the stage of neutral or unsatisfactory. While special in the implementation of health services it turns out that it is not satisfying workers and families