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New measurement scales for evaluating perceptions of the technology-mediated customer service experience
Author(s):
Craig M. Froehle
,
Aleda V. Roth
Publication date
Created:
February 2004
Publication date
(Print):
February 2004
Journal:
Journal of Operations Management
Publisher:
Elsevier BV
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30
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Are Individual Differences Germane to the Acceptance of New Information Technologies?
Ritu Agarwal
,
Jayesh Prasad
(1999)
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Perspective Making and Perspective Taking in Communities of Knowing
Richard Boland
,
Ramkrishnan Tenkasi
(1995)
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CHANNEL EXPANSION THEORY AND THE EXPERIENTIAL NATURE OF MEDIA RICHNESS PERCEPTIONS.
R Zmud
,
J Carlson
(1999)
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Author and article information
Journal
Title:
Journal of Operations Management
Abbreviated Title:
Journal of Operations Management
Publisher:
Elsevier BV
ISSN (Print):
02726963
Publication date Created:
February 2004
Publication date (Print):
February 2004
Volume
: 22
Issue
: 1
Pages
: 1-21
Article
DOI:
10.1016/j.jom.2003.12.004
SO-VID:
834c8a64-0b8d-4975-826c-55d8eb3e2874
Copyright ©
© 2004
License:
http://www.elsevier.com/tdm/userlicense/1.0/
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