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      New measurement scales for evaluating perceptions of the technology-mediated customer service experience

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      Journal of Operations Management
      Elsevier BV

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          Are Individual Differences Germane to the Acceptance of New Information Technologies?

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            Perspective Making and Perspective Taking in Communities of Knowing

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              CHANNEL EXPANSION THEORY AND THE EXPERIENTIAL NATURE OF MEDIA RICHNESS PERCEPTIONS.

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                Author and article information

                Journal
                Journal of Operations Management
                Journal of Operations Management
                Elsevier BV
                02726963
                February 2004
                February 2004
                : 22
                : 1
                : 1-21
                Article
                10.1016/j.jom.2003.12.004
                834c8a64-0b8d-4975-826c-55d8eb3e2874
                © 2004

                http://www.elsevier.com/tdm/userlicense/1.0/

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