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      “RAISING THE BAR” IN TOILET PERFORMANCE

      1 , 2

      Journal of Green Building

      College Publishing

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          INTRODUCTION

          There are generally two phases in the consumer’s purchasing process, at least insofar as plumbing fixtures are concerned— the research and decision phase, and the purchase phase. Although consumers may be content to expend considerable energy and time researching and investigating the various pros and cons associated with each product model considered, once they have actually made their purchase, they expect that product to perform as advertised. They do not anticipate expending any more energy wondering about the performance of the product.

          Most consumers are savvy enough to know that manufacturers sometimes exaggerate their claims of how well a product performs (gasp!), but they do expect a reasonable amount of honesty when it comes to certain characteristics. For example, a consumer would be shocked if he purchased a six-cylinder automobile and then found that it only had four cylinders, or if she purchased a five-cycle clothes washer and then found when it arrived home that it only operated with three cycles.

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          Author and article information

          Journal
          jgrb
          Journal of Green Building
          College Publishing
          1552-6100
          1943-4618
          1943-4618
          Spring 2006
          : 1
          : 2
          : 77-85
          Author notes

          1.Bill Gauley, P. Eng., Principal, Veritec Consulting, Inc. 1495 Bonhill Rd., Unit 12, Mississauga, ON L5T 1M2. Mr Gauley may be reached at Tel (905) 696-9391, ext. 102, or bill@ 123456veritec.ca .

          2.John Koeller, P.E., President, Koeller and Company, 5962 Sandra Drive, Yorba Linda, CA 92886-5337. Mr Koeller may be reached at Tel (714) 777-2744 or koeller@ 123456earthlink.net .

          Article
          jgb.1.2.77
          10.3992/jgb.1.2.77
          ©2006 by College Publishing. All rights reserved.

          Volumes 1-7 of JOGB are open access and do not require permission for use, though proper citation should be given. To view the licenses, visit https://creativecommons.org/licenses/by-nc/4.0/

          Page count
          Pages: 9
          Product
          Categories
          INDUSTRY CORNER

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