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      Social media supporting disaster response: Evaluation of a lightweight collaborative tool

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      9th Bi-annual International Conference on Naturalistic Decision Making (NDM9) (NDM)

      Naturalistic Decision Making (NDM9)

      23 - 26 June 2009

      Collaboration, Social Media, Design, Virtual Ethnography, Disaster Response

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          Abstract

          Motivation: Disaster response efforts rely heavily on ad hoc, cross organization teams with multiple stakeholders, who must collaboratively make sense of the situation, and are often working at a distance. These properties make it difficult to design collaborative tools in support of decision making in these environments. Research Approach: In this paper we use virtual ethnographic techniques as a way to bridge the gap between important contextual and socio-technical conditions and early tool assessment. For an example case of some socio-technical issues, we discuss Twitter use during the San Diego, California wildfires in October 2007. Findings: We found that Twitter supported some aspects of distributed collaboration well, but not others. Originality: This research provided an early examination of the collaboration this form of connectivity supports which can be applied in several domains.

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          Author and article information

          Contributors
          Conference
          June 2009
          June 2009
          : 307-308
          Affiliations
          Klein Associates Division of ARA
          Article
          10.14236/ewic/NDM2009.49
          © Beth Veinott et al. Published by BCS Learning and Development Ltd. 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9), BCS London

          This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

          9th Bi-annual International Conference on Naturalistic Decision Making (NDM9)
          NDM
          9
          BCS London
          23 - 26 June 2009
          Electronic Workshops in Computing (eWiC)
          Naturalistic Decision Making (NDM9)
          Product
          Product Information: 1477-9358BCS Learning & Development
          Self URI (journal page): https://ewic.bcs.org/
          Categories
          Electronic Workshops in Computing

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