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      Estudios de usuarios en el diseño de servicios bibliotecarios de apoyo a la investigación: estudio de caso Translated title: User studies on library research support services planning: a case of study

      case-report

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          Abstract

          El conocimiento sobre los usuarios debe estar en la base de la planificación, diseño y modificación de servicios bibliotecarios nuevos o preexistentes. El nuevo entorno de las bibliotecas universitarias conlleva cambios en múltiples aspectos, incluyendo la creación u reorganización de los servicios a los usuarios investigadores. En este artículo se analiza el interés de la realización de estudios de usuarios en el contexto de la planificación de servicios de apoyo a la investigación en bibliotecas universitarias. Se plantea un modelo para la realización de estudios de usuarios investigadores, ejemplificado en el caso de la Universidade da Coruña, a través de la combinación de técnicas de investigación bibliográfica, entrevistas y encuestas. Se concluye un conjunto de recomendaciones y reflexiones que favorecen la aproximación a esta casuística desde un punto de vista metodológico.

          Translated abstract

          Knowledge about users must be at the basis of planning, designing, and modifying new or pre-existing library services. The new environment of academic libraries implies changes in many aspects, including the creation or reorganization of research support services. In this paper it is analyzed the interest in user studies at the context of the research support services planning at university libraries. A model is proposed to accomplish the studies on researcher users, exemplified in the case of the University of Coruña, combining techniques of bibliographic research, interviews and surveys. As conclusion, a set of recommendations and thoughts that support this approach from the methodological point of view is given.

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          Most cited references 24

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          Online collaboration: Scientists and the social network.

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            A BEHAVIOURAL APPROACH TO INFORMATION RETRIEVAL SYSTEM DESIGN

             David Ellis (1989)
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              Everyday life information seeking: Approaching information seeking in the context of “way of life”

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                Author and article information

                Contributors
                Role: ND
                Journal
                biblios
                Biblios
                Biblios
                University Library System, University of Pittsburgh (Pittsburgh, , United States )
                1562-4730
                July 2018
                : 72
                : 80-93
                Affiliations
                orgnameUniversidade da Coruña España
                Article
                S1562-47302018000300006
                10.5195/biblios.2018.427

                This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

                Page count
                Figures: 0, Tables: 0, Equations: 0, References: 34, Pages: 14
                Product
                Product Information: website
                Categories
                Reportes de Caso

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