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      Telehealth: seven strategies to successfully implement disruptive technology and transform health care.

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          Abstract

          "Telehealth" refers to the use of electronic services to support a broad range of remote services, such as patient care, education, and monitoring. Telehealth must be integrated into traditional ambulatory and hospital-based practices if it is to achieve its full potential, including addressing the six domains of care quality defined by the Institute of Medicine: safe, effective, patient-centered, timely, efficient, and equitable. Telehealth is a disruptive technology that appears to threaten traditional health care delivery but has the potential to reform and transform the industry by reducing costs and increasing quality and patient satisfaction. This article outlines seven strategies critical to successful telehealth implementation: understanding patients' and providers' expectations, untethering telehealth from traditional revenue expectations, deconstructing the traditional health care encounter, being open to discovery, being mindful of the importance of space, redesigning care to improve value in health care, and being bold and visionary.

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          Author and article information

          Journal
          Health Aff (Millwood)
          Health affairs (Project Hope)
          Health Affairs (Project Hope)
          1544-5208
          0278-2715
          Feb 2014
          : 33
          : 2
          Article
          33/2/200
          10.1377/hlthaff.2013.1021
          24493761
          890a905f-d70a-4b43-b59c-ba71809bf0f9
          History

          Business Of Health,Disparities,Information Technology,Medical technology,Organization and Delivery of Care

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