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      Enhancing the primary care team to provide redesigned care: the roles of practice facilitators and care managers.

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          Abstract

          Efforts to redesign primary care require multiple supports. Two potential members of the primary care team-practice facilitator and care manager-can play important but distinct roles in redesigning and improving care delivery. Facilitators, also known as quality improvement coaches, assist practices with coordinating their quality improvement activities and help build capacity for those activities-reflecting a systems-level approach to improving quality, safety, and implementation of evidence-based practices. Care managers provide direct patient care by coordinating care and helping patients navigate the system, improving access for patients, and communicating across the care team. These complementary roles aim to help primary care practices deliver coordinated, accessible, comprehensive, and patient-centered care.

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          Author and article information

          Journal
          Ann Fam Med
          Annals of family medicine
          Annals of Family Medicine
          1544-1717
          1544-1709
          January 16 2013
          : 11
          : 1
          Affiliations
          [1 ] Mathematica Policy Research, Princeton, Washington, DC 20002, USA. etaylor@mathematica-mpr.com
          Article
          11/1/80
          10.1370/afm.1462
          3596023
          23319510
          8d69f9a9-a599-4e1f-9557-731168dd3925
          History

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