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      Visitor preferences and satisfaction in Attica zoological park, Greece

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          Abstract

          In an increasingly competitive tourism market, it is essential to assess visitors' demands and levels of satisfaction. Currently, in Greece, there are two public and one private zoo. The Attica zoological park located in Athens has the most extensive collection of animals from all over the world. At the same time, the two public zoos serve a double purpose as zoos and peri-urban parks. A self-administered questionnaire was designed to determine the views and attitudes of the visitors in both public and private zoos of Greece. A total of 707 questionnaires were collected in Attika Park during the weekends of 2017. According to the results, the visitors were mainly middle-aged and highly educated with their motivation for their visits focused on entertainment. They visit the Park mostly in springtime, traveling mainly by car and covering distances of 5–50 km. As regards the quality of infrastructure, facilities, and services available at the zoo, the visitors of Attica Park found access to the area and security provided at the site as very satisfactory. At the same time, they consider that the animal's living conditions, their hygiene, and the existence of shelters for injured animals to be inadequate. The overall satisfaction with the outdoor recreation experience and satisfaction with the existing park facilities and services was higher at the Attica Zoological Park (91.1%) than in the two public zoos of Greece. The results of this work provide lessons that will improve zoo management, animal welfare, and sustain the flow of visitors.

          Abstract

          tourism; visitor view; Well-being; zoological park; Environmental Science; Tourism; Tourism Industry; Tourism Management; Decision Support Tools.

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          Most cited references 38

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          The theme park experience: An analysis of pleasure, arousal and satisfaction

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                Author and article information

                Contributors
                Journal
                Heliyon
                Heliyon
                Heliyon
                Elsevier
                2405-8440
                14 September 2020
                September 2020
                14 September 2020
                : 6
                : 9
                Affiliations
                [a ]Department of Forestry and Management of the Environment and Natural Resources, Democritus University of Thrace, 193 Pantazidou Street, 68200, Orestiada, Greece
                [b ]Research Centre for Tourism, Sustainability and Well-being, University of Algarve, Gambelas Campus, 8005, Faro, Portugal
                [c ]Department of Forestry and Natural Resources, Aristotle University of Thessaloniki, Greece
                Author notes
                []Corresponding author. tpanago@ 123456ual.pt
                Article
                S2405-8440(20)31778-3 e04935
                10.1016/j.heliyon.2020.e04935
                7498856
                © 2020 The Author(s)

                This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/).

                Categories
                Research Article

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