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      An empirical assessment of the SERVQUAL scale

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      Journal of Business Research

      Elsevier BV

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          Most cited references 24

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          Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

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            Structural equation modeling in practice: A review and recommended two-step approach.

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              Estimating Nonresponse Bias in Mail Surveys

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                Author and article information

                Journal
                Journal of Business Research
                Journal of Business Research
                Elsevier BV
                01482963
                May 1992
                May 1992
                : 24
                : 3
                : 253-268
                Article
                10.1016/0148-2963(92)90022-4
                © 1992

                http://www.elsevier.com/tdm/userlicense/1.0/

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