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      An empirical assessment of the SERVQUAL scale

      Author(s): ,
      Publication date Created:
      Publication date (Print):
      Journal: Journal of Business Research
      Publisher: Elsevier BV

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          Classifying Services to Gain Strategic Marketing Insights

          Christopher Lovelock (1984)
          Article 0 comments Cited 240 times – based on 0 reviews     Review now
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            Predictability and Personalization in the Service Encounter

            Carol Surprenant, Michael Solomon (1987)
            Article 0 comments Cited 158 times – based on 0 reviews     Review now
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              Communication and Control Processes in the Delivery of Service Quality

              Valarie A. Zeithaml, A Parasuraman, Leonard Berry (1988)
              Article 0 comments Cited 146 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: Journal of Business Research
                Abbreviated Title: Journal of Business Research
                Publisher: Elsevier BV
                ISSN (Print): 01482963
                Publication date Created: May 1992
                Publication date (Print): May 1992
                Volume: 24
                Issue: 3
                Pages: 253-268
                Article
                DOI: 10.1016/0148-2963(92)90022-4
                SO-VID: 91c96a6f-b607-4778-b36c-d3f550380602
                Copyright © © 1992
                License:

                http://www.elsevier.com/tdm/userlicense/1.0/

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