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      An optimized queue management system to improve patient flow in the absence of appointment system.

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          Abstract

          The aim of this research study is to develop a queue assessment model to evaluate the inflow of walk-in outpatients in a busy public hospital of an emerging economy, in the absence of appointment systems, and construct a dynamic framework dedicated towards the practical implementation of the proposed model, for continuous monitoring of the queue system.

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          Author and article information

          Journal
          Int J Health Care Qual Assur
          International journal of health care quality assurance
          Emerald
          0952-6862
          0952-6862
          Nov 13 2020
          : ahead-of-print
          : ahead-of-print
          Affiliations
          [1 ] Khalifa University, Abu Dhabi, UAE.
          [2 ] Aston Business School, Aston University, Birmingham, UK.
          [3 ] Aston Business School, Birmingham, UK.
          Article
          10.1108/IJHCQA-03-2020-0052
          33179461
          91fbca2a-4d1c-41bd-bbe8-4e33afbf5eee
          History

          Waiting time,Queuing theory,Public health system,Developing economy,Data envelopment analysis,Absence of appointment system

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