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Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
Author(s):
A. Parasuraman
,
Valarie A. Zeithaml
,
Leonard L. Berry
Publication date
Created:
January 1994
Publication date
(Print):
January 1994
Journal:
Journal of Marketing
Publisher:
JSTOR
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cGMP: Generators, Effectors and Therapeutic Implications Conference
Author and article information
Journal
Title:
Journal of Marketing
Abbreviated Title:
Journal of Marketing
Publisher:
JSTOR
ISSN (Print):
00222429
Publication date Created:
January 1994
Publication date (Print):
January 1994
Volume
: 58
Issue
: 1
Page
: 111
Article
DOI:
10.2307/1252255
SO-VID:
921f9964-968f-4988-bd1b-de57f4d8bf5a
Copyright ©
© 1994
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