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The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships
Author(s):
Shawnee K Vickery
,
Jayanth Jayaram
,
Cornelia Droge
,
Roger Calantone
Publication date
Created:
December 2003
Publication date
(Print):
December 2003
Journal:
Journal of Operations Management
Publisher:
Elsevier BV
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Procedural speed in criminal law
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Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
Donald Lehmann
,
Eugene Anderson
,
Claes Fornell
(1994)
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The American Customer Satisfaction Index: Nature, Purpose, and Findings
Claes Fornell
,
Michael D L Johnson
,
Eugene Anderson
…
(1996)
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Relationship Quality in Services Selling: An Interpersonal Influence Perspective
Lawrence A. Crosby
,
Kenneth R. Evans
,
Deborah Cowles
(1990)
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Author and article information
Journal
Title:
Journal of Operations Management
Abbreviated Title:
Journal of Operations Management
Publisher:
Elsevier BV
ISSN (Print):
02726963
Publication date Created:
December 2003
Publication date (Print):
December 2003
Volume
: 21
Issue
: 5
Pages
: 523-539
Article
DOI:
10.1016/j.jom.2003.02.002
SO-VID:
9af8ad02-91da-44cc-a378-1e8feb338a1f
Copyright ©
© 2003
License:
http://www.elsevier.com/tdm/userlicense/1.0/
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