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      The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships

      Author(s): , , ,
      Publication date Created:
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      Journal: Journal of Operations Management
      Publisher: Elsevier BV

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          Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

          Donald Lehmann, Eugene Anderson, Claes Fornell (1994)
          Article 0 comments Cited 410 times – based on 0 reviews     Review now
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            The American Customer Satisfaction Index: Nature, Purpose, and Findings

            Claes Fornell, Michael D L Johnson, Eugene Anderson … (1996)
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              Relationship Quality in Services Selling: An Interpersonal Influence Perspective

              Lawrence A. Crosby, Kenneth R. Evans, Deborah Cowles (1990)
              Article 0 comments Cited 391 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: Journal of Operations Management
                Abbreviated Title: Journal of Operations Management
                Publisher: Elsevier BV
                ISSN (Print): 02726963
                Publication date Created: December 2003
                Publication date (Print): December 2003
                Volume: 21
                Issue: 5
                Pages: 523-539
                Article
                DOI: 10.1016/j.jom.2003.02.002
                SO-VID: 9af8ad02-91da-44cc-a378-1e8feb338a1f
                Copyright statement: © 2003
                License:

                http://www.elsevier.com/tdm/userlicense/1.0/

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                Self URI (article page): http://linkinghub.elsevier.com/retrieve/pii/S0272696303000627

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