Title:
Managing Service Quality: An International Journal
Abbreviated Title:
Managing Service Quality
Publisher:
Emerald
ISSN
(Print):
0960-4529
Publication date Created:
November
04 2014
Publication date
(Print):
November
04 2014
Volume: 24
Issue: 6
Pages: 643-683
Article
DOI: 10.1108/MSQ-09-2013-0187
SO-VID: 9fc9d6ce-827f-4def-947c-61f9c27c803d
Copyright © ©
2014