Assessing obstetric patient experience: a SERVQUAL questionnaire.

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Abstract

Across health services, there is a drive to respond to patient feedback and to incorporate their views into service improvement. The SERVQUAL method has been used in several clinical settings to quantify whether services meet patient expectations. However, work has been limited in the obstetric population. This paper seeks to address these issues.

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Journal

Journal ID (iso-abbrev): Int J Health Care Qual Assur

Title: International journal of health care quality assurance

Publisher: Emerald

ISSN: 0952-6862

ISSN (Print): 0952-6862

Publication date (Electronic): 2013

Volume: 26

Issue: 7

Affiliations

[1 ] Obstetrics and Gynaecology, The Great Western Hospital, Swindon, UK.

Article

DOI: 10.1108/IJHCQA-08-2011-0049

PubMed ID: 24167918

SO-VID: a3d10b4b-e699-49d3-9726-d21d2da543ca

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