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      Exploring Service Sabotage : The Antecedents, Types and Consequences of Frontline, Deviant, Antiservice Behaviors

      Author(s): ,
      Publication date Created:
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      Journal: Journal of Service Research
      Publisher: SAGE Publications

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          Tightening the Iron Cage: Concertive Control in Self-Managing Teams

          James Barker (1993)
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            Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

            A Parasuraman, Valarie A. Zeithaml, Leonard Berry (1994)
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              An Investigation into the Determinants of Customer Satisfaction

              Gilbert A. Churchill, Carol Surprenant (1982)
              Article 0 comments Cited 280 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: Journal of Service Research
                Abbreviated Title: Journal of Service Research
                Publisher: SAGE Publications
                ISSN (Print): 1094-6705
                ISSN (Electronic): 1552-7379
                Publication date Created: June 29 2016
                Publication date (Print): June 29 2016
                Volume: 4
                Issue: 3
                Pages: 163-183
                Article
                DOI: 10.1177/1094670502004003001
                SO-VID: a5093224-e8d7-4bd1-9b79-6dffdc60ffb0
                Copyright © © 2016
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