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      Exploring Service Sabotage : The Antecedents, Types and Consequences of Frontline, Deviant, Antiservice Behaviors

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      Journal of Service Research

      SAGE Publications

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          Most cited references 63

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          Tightening the Iron Cage: Concertive Control in Self-Managing Teams

           James Barker (1993)
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            Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

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              STRENGTH IS IGNORANCE; SLAVERY IS FREEDOM: MANAGING CULTURE IN MODERN ORGANIZATIONS*

               Hugh Willmott (1993)
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                Author and article information

                Journal
                Journal of Service Research
                Journal of Service Research
                SAGE Publications
                1094-6705
                1552-7379
                June 29 2016
                June 29 2016
                : 4
                : 3
                : 163-183
                Article
                10.1177/1094670502004003001
                a5093224-e8d7-4bd1-9b79-6dffdc60ffb0
                © 2016

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