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      The State of Speech in HCI: Trends, Themes and Challenges

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          Abstract

          Speech interfaces are growing in popularity. Through a review of 68 research papers this work maps the trends, themes, findings and methods of empirical research on speech interfaces in HCI. We find that most studies are usability/theory-focused or explore wider system experiences, evaluating Wizard of Oz, prototypes, or developed systems by using self-report questionnaires to measure concepts like usability and user attitudes. A thematic analysis of the research found that speech HCI work focuses on nine key topics: system speech production, modality comparison, user speech production, assistive technology \& accessibility, design insight, experiences with interactive voice response (IVR) systems, using speech technology for development, people's experiences with intelligent personal assistants (IPAs) and how user memory affects speech interface interaction. From these insights we identify gaps and challenges in speech research, notably the need to develop theories of speech interface interaction, grow critical mass in this domain, increase design work, and expand research from single to multiple user interaction contexts so as to reflect current use contexts. We also highlight the need to improve measure reliability, validity and consistency, in the wild deployment and reduce barriers to building fully functional speech interfaces for research.

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          Taking the time to care

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            Does computer-generated speech manifest personality? an experimental test of similarity-attraction

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              When do we interact multimodally?

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                Author and article information

                Journal
                16 October 2018
                Article
                1810.06828
                a5870ef5-1542-45ce-afc5-f2434e68dbe5

                http://arxiv.org/licenses/nonexclusive-distrib/1.0/

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                Custom metadata
                Version of record & supplementary data pending
                cs.HC

                Human-computer-interaction
                Human-computer-interaction

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