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      An integrated framework for quality in education: Application of quality function deployment, interpretive structural modelling and path analysis

      Author(s): , ,
      Publication date Created:
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      Journal: Total Quality Management & Business Excellence
      Publisher: Informa UK Limited

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          Coefficient alpha and the internal structure of tests

          Lee Cronbach (1951)
          Psychometrika, 16(3), 297-334
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            Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

            A Parasuraman, Valarie A. Zeithaml, Leonard Berry (1994)
            Article 0 comments Cited 288 times – based on 0 reviews     Review now
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              Problems and Strategies in Services Marketing

              Valarie A. Zeithaml, Leonard Berry, A Parasuraman (1986)
              Article 0 comments Cited 226 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: Total Quality Management & Business Excellence
                Abbreviated Title: Total Quality Management & Business Excellence
                Publisher: Informa UK Limited
                ISSN (Print): 1478-3363
                ISSN (Electronic): 1478-3371
                Publication date Created: January 24 2007
                Publication date Created: March 2006
                Publication date (Electronic): January 24 2007
                Publication date (Print): March 2006
                Volume: 17
                Issue: 2
                Pages: 265-285
                Article
                DOI: 10.1080/14783360500450376
                SO-VID: a7cd5fa3-a772-4bb9-b3df-4865aa9b7297
                Copyright © © 2006
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