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      The Design with Intent Method: A design tool for influencing user behaviour

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      Applied Ergonomics

      Elsevier BV

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          Abstract

          Using product and system design to influence user behaviour offers potential for improving performance and reducing user error, yet little guidance is available at the concept generation stage for design teams briefed with influencing user behaviour. This article presents the Design with Intent Method, an innovation tool for designers working in this area, illustrated via application to an everyday human-technology interaction problem: reducing the likelihood of a customer leaving his or her card in an automatic teller machine. The example application results in a range of feasible design concepts which are comparable to existing developments in ATM design, demonstrating that the method has potential for development and application as part of a user-centred design process. Copyright (c) 2009 Elsevier Ltd. All rights reserved.

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          Author and article information

          Journal
          Applied Ergonomics
          Applied Ergonomics
          Elsevier BV
          00036870
          May 2010
          May 2010
          : 41
          : 3
          : 382-392
          Article
          10.1016/j.apergo.2009.09.001
          19822311
          © 2010

          https://www.elsevier.com/tdm/userlicense/1.0/

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