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      What impacts customer experience for B2B enterprises on using AI-enabled chatbots? Insights from Big data analytics

      Author(s): , ,
      Publication date Created:
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      Journal: Industrial Marketing Management
      Publisher: Elsevier BV

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          Information Systems Success: The Quest for the Dependent Variable

          William H. DeLone, Ephraim McLean (1992)
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            Trust and TAM in Online Shopping: An Integrated Model

            Karahanna, Straub, Gefen (2003)
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              The Commitment-Trust Theory of Relationship Marketing

              Robert M. Morgan, Shelby D. Hunt (2018)
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                Author and article information

                Journal
                Title: Industrial Marketing Management
                Abbreviated Title: Industrial Marketing Management
                Publisher: Elsevier BV
                ISSN (Print): 00198501
                Publication date Created: October 2021
                Publication date (Print): October 2021
                Volume: 98
                Pages: 207-221
                Article
                DOI: 10.1016/j.indmarman.2021.08.011
                SO-VID: a9dfa3c8-590b-402d-9989-20cdea367f0d
                Copyright © © 2021
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                https://www.elsevier.com/tdm/userlicense/1.0/

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