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      A Tale of Two Countries’ Conservatism, Service Quality, and Feedback on Customer Satisfaction

      Author(s): 1 , 2 , 3 , 4 , 5
      Publication date Created:
      Publication date (Electronic):
      Journal: Journal of Service Research
      Publisher: SAGE Publications

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          Retrospective reports of strategic-level managers: Guidelines for increasing their accuracy

          George P. Huber, Danial J. Power (1985)
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            Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

            A Parasuraman, Valarie A. Zeithaml, Leonard Berry (1994)
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              SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality

              J. Cronin, Steven A. Taylor (1994)
              Article 0 comments Cited 268 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: Journal of Service Research
                Abbreviated Title: Journal of Service Research
                Publisher: SAGE Publications
                ISSN (Print): 1094-6705
                ISSN (Electronic): 1552-7379
                Publication date Created: June 29 2016
                Publication date (Electronic): June 29 2016
                Publication date (Print): February 2004
                Volume: 6
                Issue: 3
                Pages: 212-230
                Affiliations
                [1 ]London Business School and Advanced Institute of Management Research, United Kingdom,
                [2 ]University of North Carolina at Chapel Hill
                [3 ]Emory University
                [4 ]University of Oxford, United Kingdom
                [5 ]University of Southern California, Los Angeles
                Article
                DOI: 10.1177/1094670503260120
                SO-VID: a9f0dbeb-968b-4cd4-9c4a-618bbc4763e7
                Copyright © © 2004
                License:

                http://journals.sagepub.com/page/policies/text-and-data-mining-license

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