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      Managing service quality in higher education: the role of the student as primary consumer

      Quality Assurance in Education
      Emerald

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          Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

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            SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality

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              Expectations, Performance Evaluation, and Consumers' Perceptions of Quality

              R. Teas (1993)
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                Author and article information

                Journal
                Quality Assurance in Education
                Quality Assurance in Education
                Emerald
                0968-4883
                September 1995
                September 1995
                : 3
                : 3
                : 10-21
                Article
                10.1108/09684889510093497
                aced5919-4330-49b7-8290-a4f83182c922
                © 1995

                http://www.emeraldinsight.com/page/tdm

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