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Managing service quality in higher education: the role of the student as primary consumer
Author(s):
Frances M. Hill
Publication date
Created:
September 1995
Publication date
(Print):
September 1995
Journal:
Quality Assurance in Education
Publisher:
Emerald
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9
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Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research
A Parasuraman
,
Valarie A. Zeithaml
,
Leonard Berry
(1994)
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SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality
J. Cronin
,
Steven A. Taylor
(1994)
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Expectations, Performance Evaluation, and Consumers' Perceptions of Quality
R. Teas
(1993)
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Author and article information
Journal
Title:
Quality Assurance in Education
Abbreviated Title:
Quality Assurance in Education
Publisher:
Emerald
ISSN (Print):
0968-4883
Publication date Created:
September 1995
Publication date (Print):
September 1995
Volume
: 3
Issue
: 3
Pages
: 10-21
Article
DOI:
10.1108/09684889510093497
SO-VID:
aced5919-4330-49b7-8290-a4f83182c922
Copyright ©
© 1995
License:
http://www.emeraldinsight.com/page/tdm
History
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