26
views
0
recommends
+1 Recommend
0 collections
    0
    shares
      • Record: found
      • Abstract: found
      • Article: not found

      Perceived information and communication technology (ICT) demands on employee outcomes: the moderating effect of organizational ICT support.

      Read this article at

      ScienceOpenPublisherPubMed
      Bookmark
          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Abstract

          Although many employees are using more information communication technology (ICT) as part of their jobs, few studies have examined the impact of ICT on their well-being, and there is a lack of validated measures designed to assess the ICT factors that may impact employee well-being. Therefore, we developed and validated a measure of ICT demands and supports. Using Exploratory Structural Equation Modeling, we found support for 8 ICT demands (i.e., availability, communication, ICT control, ICT hassles, employee monitoring, learning, response expectations, and workload) and two facets of ICT support (personal assistance and resources/upgrades support). Jointly, the ICT demands were associated with increased strain, stress, and burnout and were still associated with stress and strain after controlling for demographics, job variables, and job demands. The two types of ICT support were associated with lower stress, strain, and burnout. Resources/upgrades support moderated the relationship between learning expectations and most strain outcomes and between ICT hassles and strain. Personal assistance support moderated the relationship between ICT hassles and strain.

          Related collections

          Author and article information

          Journal
          J Occup Health Psychol
          Journal of occupational health psychology
          1939-1307
          1076-8998
          Oct 2012
          : 17
          : 4
          Affiliations
          [1 ] Department of Psychology, Saint Mary's University, Halifax, NS B3H 3C3, Canada. arla.day@smu.ca
          Article
          2012-27459-006
          10.1037/a0029837
          23066697
          ae653fdd-8fea-4df2-9b13-407ed584fb06
          History

          Comments

          Comment on this article