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      Clinical Social Work in a Digital Environment: Ethical and Risk-Management Challenges

      Clinical Social Work Journal
      Springer Nature

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          Online counseling: a narrative and critical review of the literature.

          This article aimed to critically review the literature on online counseling. Database and hand-searches were made using search terms and eligibility criteria, yielding a total of 123 studies. The review begins with what characterizes online counseling. Outcome and process research in online counseling is reviewed. Features and cyberbehaviors of online counseling such as anonymity and disinhibition, convenience, time-delay, the loss of social signaling, and writing behavior in cyberspace are discussed. Ethical behavior, professional training, client suitability, and clients' and therapists' attitudes and experiences of online counseling are reviewed. A growing body of knowledge to date is positive in showing that online counseling can have a similar impact and is capable of replicating the facilitative conditions as face-to-face encounters. A need remains for stronger empirical evidence to establish efficacy and effectiveness and to understand better the unique mediating and facilitative variables. © 2013 Wiley Periodicals, Inc.
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            Social work in a digital age: ethical and risk management challenges.

            Digital, online, and other electronic technology has transformed the nature of social work practice. Contemporary social workers can provide services to clients by using online counseling, telephone counseling, video counseling, cybertherapy (avatar therapy), self-guided Web-based interventions, electronic social networks, e-mail, and text messages. The introduction of diverse digital, online, and other forms of electronic social services has created a wide range of complex ethical and related risk management issues. This article provides an overview of current digital, online, and electronic social work services; identifies compelling ethical issues related to practitioner competence, client privacy and confidentiality, informed consent, conflicts of interest, boundaries and dual relationships, consultation and client referral, termination and interruption of services, documentation, and research evidence; and offers practical risk management strategies designed to protect clients and social workers. The author identifies relevant standards from the NASW Code of Ethics and other resources designed to guide practice.
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              Online counselling: a descriptive analysis of therapy services on the Internet

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                Author and article information

                Journal
                Clinical Social Work Journal
                Clin Soc Work J
                Springer Nature
                0091-1674
                1573-3343
                June 2015
                May 2014
                : 43
                : 2
                : 120-132
                Article
                10.1007/s10615-014-0495-0
                afe6b468-6e45-4db6-95f1-007ec84ae928
                © 2015
                History

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