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      Internet trials: participant experiences and perspectives

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          Abstract

          Background

          Use of the Internet to conduct randomised controlled trials is increasing, and provides potential to increase equity of access to medical research, increase the generalisability of trial results and decrease the costs involved in conducting large scale trials. Several studies have compared response rates, completeness of data, and reliability of surveys using the Internet and traditional methods, but very little is known about participants’ attitudes towards Internet-based randomised trials or their experience of participating in an Internet-based trial.

          Objective

          To obtain insights into the experiences and perspectives of participants in an Internet-based randomised controlled trial, their attitudes to the use of the Internet to conduct medical research, and their intentions regarding future participation in Internet research.

          Methods

          All English speaking participants in a recently completed Internet randomised controlled trial were invited to participate in an online survey.

          Results

          1246 invitations were emailed. 416 participants completed the survey between May and October 2009 (33% response rate). Reasons given for participating in the Internet RCT fell into 4 main areas: personal interest in the research question and outcome, ease of participation, an appreciation of the importance of research and altruistic reasons. Participants’ comments and reflections on their experience of participating in a fully online trial were positive and less than half of participants would have participated in the trial had it been conducted using other means of data collection. However participants identified trade-offs between the benefits and downsides of participating in Internet-based trials. The main trade-off was between flexibility and convenience – a perceived benefit – and a lack connectedness and understanding – a perceived disadvantage. The other tradeoffs were in the areas of: ease or difficulty in use of the Internet; security, privacy and confidentiality issues; perceived benefits and disadvantages for researchers; technical aspects of using the Internet; and the impact of Internet data collection on information quality. Overall, more advantages were noted by participants, consistent with their preference for this mode of research over others. The majority of participants (69%) would prefer to participate in Internet-based research compared to other modes of data collection in the future.

          Conclusion

          Participants in our survey would prefer to participate in Internet-based trials in the future compared to other ways of conducting trials. From the participants’ perspective, participating in Internet-based trials involves trade-offs. The central trade-off is between flexibility and convenience – a perceived benefit – and lack of connectedness and understanding – a perceived disadvantage. Strategies to maintain the convenience of the Internet while increasing opportunities for participants to feel supported, well-informed and well-understood would seem likely to increase the acceptability of Internet-based trials.

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          Most cited references14

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          Randomized, Controlled Trials, Observational Studies, and the Hierarchy of Research Designs

          New England Journal of Medicine, 342(25), 1887-1892
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            Factors That Can Affect the External Validity of Randomised Controlled Trials

            Randomised controlled trials (RCTs) must be internally valid (i.e., design and conduct must eliminate the possibility of bias), but to be clinically useful, the result must also be relevant to a definable group of patients in a particular clinical setting (i.e., they must be externally valid). Lack of external validity is the most frequent criticism by clinicians of RCTs, systematic reviews, and guidelines, and is one explanation for the widespread underuse in routine practice of many treatments that have been shown to be beneficial in trials and are recommended in guidelines [1]. Yet medical journals, funding agencies, ethics committees, the pharmaceutical industry, and governmental regulators seem to give external validity a low priority. Admittedly, whereas the determinants of internal validity are intuitive and can generally be worked out from first principles, understanding of the determinants of the external validity of an RCT requires clinical rather than statistical expertise, and often depends on a detailed understanding of the particular clinical condition under study and its management in routine clinical practice. However, reliable judgments about the external validity of RCTs are essential if treatments are to be used correctly in as many patients as possible in routine clinical practice. The results of RCTs or systematic reviews will never be relevant to all patients and all settings, but they should be designed and reported in a way that allows clinicians to judge to whom the results can reasonably be applied. Table 1 lists some of the important potential determinants of external validity, each of which is reviewed briefly below. Many of the considerations will only be relevant in certain types of trials, for certain interventions, or in certain clinical settings, but they can each sometimes undermine external validity. Moreover, the list is not exhaustive and requires more detailed annotation and explanation than is possible in this short review. Some of the issues that determine external validity are relevant to the distinction between pragmatic trials and explanatory trials [2], but it would be wrong to assume that pragmatic trials necessarily have greater external validity than explanatory trials. For example, broad eligibility criteria, limited collection of baseline data, and inclusion of centres with a range of expertise and differing patient populations have many advantages, but they can also make it very difficult to generalise the overall average effect of treatment to a particular clinical setting. The Setting of the Trial A detailed understanding of the setting in which a trial is performed, including any peculiarities of the health-care system in particular countries, can be essential in judging external validity. The potential impact of differences between health-care systems is illustrated by the analysis of the results of the European Carotid Surgery Trial (ECST) [3], an RCT of endarterectomy for recently symptomatic carotid stenosis, in Figure 1. National differences in the speed with which patients were investigated, with a median delay from last symptoms to randomisation of greater than two months in the United Kingdom (slow centres) compared with three weeks in Belgium and Holland (fast centres), resulted in very different treatment effects in these different health-care systems—due to the shortness of the time window for effective prevention of stroke. Similar differences in performance between health-care systems will exist for other conditions, and there is, of course, the broader issue of how trials done in the developed world apply in the developing world. Moreover, other differences between countries in the methods of diagnosis and management of disease—which can be substantial—or important racial differences in pathology and natural history of disease also affect the external validity of RCTs. A good example is the heterogeneity of results of trials of bacilli calmette guerin vaccination in prevention of tuberculosis, with a progressive loss of efficacy (p < 0.0001) and with decreasing latitude [4]. How centres and clinicians were selected to participate in trials is seldom reported, but can also have important implications for external validity. For example, the Asymptomatic Carotid Artery Study (ACAS) trial of endarterectomy for asymptomatic carotid stenosis only accepted surgeons with an excellent safety record, rejecting 40% of applicants initially, and subsequently barring from further participation those who had adverse operative outcomes in the trial. The benefit from surgery in ACAS was due in major part to the consequently low operative risk [5]. A meta-analysis of 46 surgical case series that published operative risks during the five years after ACAS found operative mortality to be eight times higher and the risk of stroke and death to be about three times higher [1]. Trials should not include centres that do not have the competence to treat patients safely, but selection should not be so exclusive that the results cannot be generalised to routine clinical practice. Selection and Exclusion of Patients Concern is often expressed about highly selective trial eligibility criteria, but there are often several earlier stages of selection that are rarely recorded or reported but which can be more problematic. For example, consider a trial of a new blood pressure–lowering drug, which like most such trials is performed in a hospital clinic. Fewer than 10% of patients with hypertension are managed in hospital clinics, and this group will differ from those managed in primary care. Moreover, only one of the ten physicians who see hypertensive patients in this particular hospital is taking part in the trial, and this physician mainly sees young patients with resistant hypertension. Thus, even before any consideration of eligibility or exclusion criteria, potential recruits are already very unrepresentative of patients in the local community. It is essential therefore that, where possible, trials record and report the pathways to recruitment. Patients are then further selected according to trial eligibility criteria. Some RCTs exclude women and many exclude the elderly and/or patients with common comorbidities. One review of 214 drug trials in acute myocardial infarction (MI) found that over 60% excluded patients aged over 75 years [6], despite the fact that over 50% of MIs occur in this older age group. A review of 41 United States National Institutes of Health RCTs found an average exclusion rate of 73% [7], but rates can be much higher. One study of the eligibility criteria of an acute stroke treatment trial found that of the small proportion of patients admitted to hospital in time to be suitable for treatment, 96% were ineligible based on the various other exclusion criteria [8]. One centre in another acute stroke trial had to screen 192 patients over two years to find an eligible patient [9]. Yet, highly selective recruitment is not inevitable. The GISSI-1 trial of thrombolysis for acute MI, for example, recruited 90% of patients admitted within 12 hours of the event with a definite diagnosis and no contraindications [10]. Strict eligibility criteria can limit the external validity of RCTs, but physicians should at least be able to select similar patients for treatment in routine practice. Unfortunately, however, reporting of trial eligibility criteria is frequently inadequate. A review of trials leading to clinical alerts by the US National Institutes of Health revealed that of an average of 31 eligibility criteria, only 63% were published in the main trial report and only 19% in the clinical alert [11]. Inadequate reporting is also a major problem in secondary publications, such as systematic reviews and clinical guidelines, where the need for a succinct message does not usually allow detailed consideration of the eligibility and exclusion criteria or other determinants of external validity. Prerandomisation run-in periods are also often used to select or exclude patients. In a placebo run-in, all eligible patients receive placebo, and those who are poorly compliant are excluded. There can be good reasons for doing this, but high rates of exclusion will reduce external validity. Active treatment run-in periods in which patients who have adverse events or show signs that treatment may be ineffective are excluded are more likely to undermine external validity. For example, two RCTs of carvedilol, a vasodilatory beta-blocker, in chronic heart failure excluded 6% and 9% of eligible patients in treatment run-in periods—mainly because of worsening heart failure and other adverse events, some of which were fatal [1]. In both trials, the complication rates in the subsequent randomised phase were much lower than in the run-in phase. Trials also sometimes actively recruit patients who are likely to respond well to treatment (often termed “enrichment”). For example, some trials of antipsychotic drugs have selectively recruited patients who have previously had a good response to antipsychotics [1]. Other trials have excluded nonresponders in a run-in phase. One RCT of a cholinesterase inhibitor, tacrine, in Alzheimer disease recruited 632 patients to a six-week “enrichment” phase in which they were randomised to different doses of tacrine versus placebo [12]. After a washout period, only the 215 (34%) patients who had a measured improvement on tacrine in the “enrichment” phase were randomised to tacrine (at their best dose) versus placebo in the main phase of the trial. External validity is clearly undermined here. Characteristics of Randomised Patients Even in large pragmatic trials with very few exclusion criteria, recruitment of less than 10% of potentially eligible patients in participating centres is common. Those patients who are recruited generally differ from those who are eligible but not recruited in terms of age, sex, race, severity of disease, educational status, social class, and place of residence. The outcome in patients included in RCTs is also usually better than those not in trials, often markedly so, not because of better treatment but because of a better baseline prognosis. Trial reports usually include the baseline clinical characteristics of randomised patients, so it is argued that clinicians can assess external validity by comparison with their patients. However, recorded baseline clinical characteristics often say very little about the real makeup of the trial population, and can sometimes be misleading. For example, Table 2 shows the baseline clinical characteristics of patients randomised to warfarin in two RCTs of secondary prevention of stroke [1]. In one trial, patients were in atrial fibrillation, and in the other they were in sinus rhythm, but the characteristics of the two cohorts were otherwise fairly similar. However, the risk of intracranial haemorrhage on warfarin was 19 times higher (p < 0.0001) in Stroke Prevention in Reversible Ischaemia Trial (SPIRIT) than in the European Atrial Fibrillation Trial (EAFT), even after adjustment for differences in baseline clinical characteristics and the intensity of anticoagulation [13]. In judging external validity, an understanding of how patients were referred, investigated, and diagnosed (i.e., their pathway to recruitment), as well as how they were subsequently selected and excluded, is often much more informative than a list of baseline characteristics. The Intervention, Control Treatment, and Pre-trial or Nontrial Management External validity can also be affected if trials have protocols that differ from usual clinical practice. For example, prior to randomisation in the RCTs of endarterectomy for symptomatic carotid stenosis, patients had to be diagnosed by a neurologist and have conventional arterial angiography, neither of which are routine in many centres. The trial intervention itself may also differ from that used in current practice, such as in the formulation and bioavailability of a drug, or the type of anaesthetic used for an operation. The same can be true of the treatment in the control group in a trial, which may use a particularly low dose of the comparator drug, or fall short of best current practice in some other way. External validity can also be undermined by too stringent limitations on the use of nontrial treatments. Any prohibition of nontrial treatments should be reported in the main trial publications, along with details of relevant nontrial treatments that were used. The timing of many interventions is also critical and should be reported when relevant. Outcome Measures and Follow-Up The external validity of an RCT also depends on whether the outcomes were clinically relevant. Many trials use “surrogate” outcomes, usually biological or imaging markers that are thought to be indirect measures of the effect of treatment on clinical outcomes. However, as well as being of questionable clinical relevance, surrogate outcomes are often misleading. There are many examples of treatments that have had a major beneficial effect on a surrogate outcome, which had previously been shown to be correlated with a relevant clinical outcome in observational studies, but where the treatments have proved ineffective or harmful in subsequent large RCTs that used these same clinical outcomes [1]. Complex scales, often made up of arbitrary combinations of symptoms and clinical signs, are also problematic. A review of 196 RCTs in rheumatoid arthritis identified more than 70 different outcome scales [14]. More worryingly, a review of 2,000 RCTs in schizophrenia identified 640 scales—many of which were devised for the particular RCT and had no supporting data on validity or reliability, but which were more likely to show statistically significant treatment effects than established scales [15]. Moreover, the clinical meaning of apparent treatment effects (e.g., a 2.7-point mean reduction in a 100-point outcome scale made up of various symptoms and signs) is usually impossible to discern. Simple clinical outcomes usually have most external validity, but, even then, only if they reflect the priorities of patients. For example, patients with epilepsy are much more interested in the proportion of individuals rendered free of seizures in RCTs of anticonvulsants than they are in changes in mean seizure frequency. Identifying who actually measured the outcome can also be important. For example, the recorded operative risk of stroke due to carotid endarterectomy is highly dependent on whether patients were assessed by a surgeon or a neurologist [16]. Many trials combine events in their primary outcome measure. This can produce a useful measure of the overall effect of treatment on all the relevant outcomes, and it usually affords greater statistical power, but the outcome that is most important to a particular patient may be affected differently by treatment than the combined outcome. Composite outcomes also sometimes combine events of very different severity, and treatment effects can be driven by the least important outcome, which is often the most frequent. Equally problematic is the composite of definite clinical events and episodes of hospitalisation. The fact that a patient is in an RCT will probably affect the likelihood of hospitalisation, and it will certainly vary between different health-care systems. Another major problem for the external validity of RCTs is an inadequate duration of treatment and/or follow-up. For example, although patients with refractory epilepsy or migraine require treatment for many years, most RCTs of new drugs look at the effect of treatment for only a few weeks. Whether initial response is a good predictor of long-term benefit is unknown. The same problem has been identified in RCTs in schizophrenia, with fewer than 50% of trials having greater than six-week follow-up, and only 20% following patients for longer than six months [17]. The contrast between beneficial effects of treatments in short-term RCTs and the less encouraging experience of long-term treatment in clinical practice has also been highlighted by clinicians treating patients with rheumatoid arthritis [18]. Adverse Effects of Treatment Reporting of adverse effects of treatment in RCTs and systematic reviews is often poor. In a review of 192 pharmaceutical trials, less then a third had adequate reporting of adverse clinical events or laboratory toxicology [19]. Treatment discontinuation rates provide some guide to tolerability, but pharmaceutical trials often use eligibility criteria and run-in periods to exclude patients who might be prone to adverse effects. Clinicians are usually most concerned about external validity of RCTs of potentially dangerous treatments. Complications of medial interventions are a leading cause of death in developed countries. Risks can be overestimated in RCTs, particularly during the introduction of new treatments when trials are often done in patients with very severe disease, but stringent selection of patients, confinement to specialist centres, and intensive safety monitoring usually lead to lower risks than routine clinical practice. RCTs of warfarin in nonrheumatic atrial fibrillation are good examples. All trials reported benefit with warfarin, but complication rates were much lower than in routine practice, and consequent doubts about external validity are partly to blame for major underprescribing of warfarin, particularly in the elderly [1]. CONCLUSIONS Some trials have excellent external validity, but many do not, particularly some of those performed by the pharmaceutical industry. Yet researchers, funding agencies, ethics committees, medical journals, and governmental regulators all neglect proper consideration of external validity. Judgment is left to clinicians, but reporting of the determinants of external validity in trial publications, and particularly in secondary reports and clinical guidelines, is rarely adequate and much relevant information is never published. RCTs cannot be expected to produce results that are directly relevant to all patients and all settings, but to be externally valid they should at least be designed and reported in a way that allows clinicians to judge to whom they can reasonably be applied. A consensus is required on how the design and reporting of trials could be improved in order to achieve this aim. Agreement on a list of the most important issues that should be considered by clinicians and researchers would be a helpful first step.
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              Response Rate and Completeness of Questionnaires: A Randomized Study of Internet Versus Paper-and-Pencil Versions

              Background Research in quality of life traditionally relies on paper-and-pencil questionnaires. Easy access to the Internet has inspired a number of studies that use the Internet to collect questionnaire data. However, Internet-based data collection may differ from traditional methods with respect to response rate and data quality as well as the validity and reliability of the involved scales. Objective We used a randomized design to compare a paper-and-pencil questionnaire with an Internet version of the same questionnaire with respect to differences in response rate and completeness of data. Methods Women referred for mammography at a Danish public hospital from September 2004 to April 2005, aged less than 67 years and without a history of breast cancer, were eligible for the study. The women received the invitation to participate along with the usual letter from the Department of Radiology. A total of 533 women were invited to participate. They were randomized to receive either a paper questionnaire, with a prepaid return envelope, or a guideline on how to fill in the Internet-based version online. The questionnaire consisted of 17 pages with a total of 119 items, including the Short Form-36, Multidimensional Fatigue Inventory-20, Hospital Anxiety and Depression Scale, and questions regarding social status, education level, occupation, and access to the Internet. Nonrespondents received a postal reminder giving them the option of filling out the other version of the questionnaire. Results The response rate before the reminder was 17.9% for the Internet group compared to 73.2% for the paper-and-pencil group (risk difference 55.3%, P < .001). After the reminder, when the participant could chose between versions of the questionnaire, the total response rate for the Internet and paper-and-pencil group was 64.2% and 76.5%, respectively (risk difference 12.2%, P = .002). For the Internet version, 97.8% filled in a complete questionnaire without missing data, while 63.4% filled in a complete questionnaire for the paper-and-pencil version (risk difference 34.5%, P < .001). Conclusions The Internet version of the questionnaire was superior with respect to completeness of data, but the response rate in this population of unselected patients was low. The general population has yet to become more familiar with the Internet before an online survey can be the first choice of researchers, although it is worthwhile considering within selected populations of patients as it saves resources and provides more complete answers. An Internet version may be combined with the traditional version of a questionnaire, and in follow-up studies of patients it may be more feasible to offer Internet versions.
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                Author and article information

                Journal
                BMC Med Res Methodol
                BMC Med Res Methodol
                BMC Medical Research Methodology
                BioMed Central
                1471-2288
                2012
                23 October 2012
                : 12
                : 162
                Affiliations
                [1 ]School of Medicine, University of Western Sydney, Campbelltown, Australia
                [2 ]School of Public Health, University of Sydney, Sydney, Australia
                [3 ]Centre for Values, Ethics and Law in Medicine, University of Sydney, Sydney, Australia
                [4 ]The Norwegian Knowledge Centre for the Health Services, St Olvas plass N-0130, Oslo, Norway
                Article
                1471-2288-12-162
                10.1186/1471-2288-12-162
                3533967
                23092116
                b1966e5b-5d8f-4a77-aa67-45a3afbb3b77
                Copyright ©2012 Mathieu et al.; licensee BioMed Central Ltd.

                This is an Open Access article distributed under the terms of the Creative Commons Attribution License ( http://creativecommons.org/licenses/by/2.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

                History
                : 15 August 2012
                : 19 October 2012
                Categories
                Research Article

                Medicine
                internet,methods,participant experience,methodology,randomized controlled trials
                Medicine
                internet, methods, participant experience, methodology, randomized controlled trials

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