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Steps toward a science of service systems
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A research manifesto for services science
Henry Chesbrough, Jim Spohrer (2006)
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Foundations and Implications of a Proposed Unified Services Theory
Craig M Froehle, Scott E. Sampson (2006)
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Service systems, service scientists, SSME, and innovation
Paul P Maglio, Savitha Srinivasan, Jeffrey Kreulen … (2006)