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      Empirical analysis of factors influencing student satisfaction with online learning systems during the COVID-19 pandemic in Thailand

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          Abstract

          Starting in early 2020, Thailand's education system came to a grinding halt due to the global COVID-19 pandemic, which created a fervor-like effort to move from traditional classrooms to online education. However, the process has experienced significant troubles. Therefore, starting in June 2021, multiple-stage random sampling and simple random sampling were used to select a sample of 270 Thai high school students across nine Thai provinces. Using a network of Thai teachers, students were assisted with their questionnaire input using Google Form. LISREL 9.1 software was used to conduct the subsequent goodness-of-fit (GOF) assessment and the confirmatory factor analysis (CFA). A structural equation model (SEM) was used for the 53-item questionnaire, which contained eight latent variables, 18 observed variables, and ten hypotheses. Descriptive statistics were used to analyze the SEM's output and ten hypotheses. After that, it was calculated that the model's causal variables had a positive effect on SS, which had an R 2 of 54%. The analysis also revealed that when ranked by total effect (TE) values, performance expectancy (PE = 0.43) was most significant, followed by actual use (AU = 0.30), learner interaction (LI = 0.18), and behavioral intention (BI = 0.12). Overall, hypotheses testing established three moderately strong correlations, four weak correlations, and three unsupported hypotheses. The novelty of our study is the growing concern of stakeholders for how online learning affects student satisfaction due to the deadly global COVID-19 pandemic. This study's research contribution is that it is unique in that it was conducted during the pandemic lockdown while students were participating in Thai Ministry of Education (MOE) online courses. This paper contributes to the online education domain by providing research directions and implications for future researchers. In conclusion, the study confirmed that the model adequately explained causal relationships between variables and presented direct and indirect significant impacts on online SS, promoting learners' better academic performance and knowledge acquisition.

          Abstract

          Distance education; High school; Online education; Student satisfaction; Thailand.

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          Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology

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                Author and article information

                Journal
                Heliyon
                Heliyon
                Heliyon
                The Author(s). Published by Elsevier Ltd.
                2405-8440
                24 March 2022
                March 2022
                24 March 2022
                : 8
                : 3
                : e09183
                Affiliations
                [1]KMITL Business School (KBS), King Mongkut's Institute of Technology Ladkrabang (KMITL), Bangkok, Thailand
                Author notes
                []Corresponding author.
                Article
                S2405-8440(22)00471-6 e09183
                10.1016/j.heliyon.2022.e09183
                8944182
                b83cded1-f56a-4211-95f6-ba0998535727
                © 2022 The Author(s)

                Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.

                Categories
                Research Article

                distance education,high school,online education,student satisfaction,thailand

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