12
views
0
recommends
+1 Recommend
1 collections
    0
    shares
      • Record: found
      • Abstract: found
      • Article: not found

      Choosing a package carrier during COVID-19 pandemic: An integration of pro-environmental planned behavior (PEPB) theory and service quality (SERVQUAL)

      research-article

      Read this article at

      ScienceOpenPublisherPMC
      Bookmark
          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Abstract

          Sustainability and safety have become the two most important considerations of consumers of the current century. The limited movement of consumers and significant shift to online business as effects of the current health pandemic led to an increased demand for package delivery services worldwide. This study investigated the factors that influence the intention of consumers in the Philippines to choose a package delivery or carrying service during the COVID-19 pandemic using the integrated pro-environmental planned behavior (PEPB) theory and service quality (SERVQUAL). An online questionnaire was distributed as the instrument data collection, and 400 respondents who have utilized the package delivery service during the pandemic participated in the study. The theoretical model was examined using the partial least square structural equation modeling (PLS-SEM) with higher-order constructs. Testing the different parameters of structural model, measurement model, and the model fit presented values within the threshold. Moreover, the HTMT and Fornell & Larcker discriminant validity analysis was performed to determine the overall fit of the constructs of the model. These tests demonstrated the acceptability of the model. The findings revealed that perceived environmental concern, perceived authority support, subjective norm, attitude, service quality, customer perceived value, and customer satisfaction significantly influence the consumer's intention to choose a package delivery service during the pandemic. The consumers' perception of pro-environmental activities was also an essential contributor since perceived environmental concern and perceived authority support indirectly affect behavior intention. The findings contribute to developing and validating an integrated model on sustainability and service quality in package delivery services. The study also provides suggestions to service providers to ensure quality and safety on package delivery during the pandemic.

          Graphical abstract

          Related collections

          Most cited references103

          • Record: found
          • Abstract: not found
          • Article: not found

          Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives

            Bookmark
            • Record: found
            • Abstract: found
            • Article: not found

            The theory of planned behavior

            Icek Ajzen (1991)
            Organizational Behavior and Human Decision Processes, 50(2), 179-211
              Bookmark
              • Record: found
              • Abstract: found
              • Article: not found

              Coefficient alpha and the internal structure of tests

              Psychometrika, 16(3), 297-334
                Bookmark

                Author and article information

                Journal
                J Clean Prod
                J Clean Prod
                Journal of Cleaner Production
                Elsevier Ltd.
                0959-6526
                1879-1786
                7 March 2022
                20 April 2022
                7 March 2022
                : 346
                : 131123
                Affiliations
                [a ]School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila, 1002, Philippines
                [b ]School of Graduate Studies, Mapúa University, 658 Muralla St., Intramuros, Manila, 1002, Philippines
                [c ]Industrial Engineering Department, BINUS Graduate Program - Master of Industrial Engineering, Bina Nusantara University, Jakarta, 11480, Indonesia
                [d ]Entrepreneurship Department, Binus Business School Undergraduate Program, Bina Nusantra University, Malang, 65154, Indonesia
                [e ]Department of Information System, Institut Teknologi Sepuluh Nopember (ITS), Surabaya, 60111, Indonesia
                Author notes
                []Corresponding author. School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St., Intramuros, Manila, 1002, Philippines.
                Article
                S0959-6526(22)00755-7 131123
                10.1016/j.jclepro.2022.131123
                8898924
                35281884
                b89b1085-de83-4fae-a884-d3f8bb3c5abc
                © 2022 Elsevier Ltd. All rights reserved.

                Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.

                History
                : 27 October 2021
                : 17 February 2022
                : 23 February 2022
                Categories
                Article

                package delivery service,pro-environmental activities,intention to choose,pepb,servqual

                Comments

                Comment on this article