For Publishers
DiscoveryMetadataPeer reviewHostingPublishing
For Researchers
JoinPublishReviewCollect
Register
Blog
About
Search
Advanced search
My ScienceOpen
Search
For Publishers
For Researchers
Blog
About
16
views
54
references
 Top references
cited by
18
    
0 reviews
 Review
0
comments
 Comment
0
recommends
+1 Recommend
0 collections
    0
    shares
      2,872
      similar
       All similar
      • Record: found
      • Abstract: not found
      • Article: not found

      Effects of perceived employee emotional competence on customer satisfaction and loyalty : The mediating role of rapport

      Author(s): , , ,
      Publication date Created:
      Publication date (Print):
      Journal: Journal of Service Management
      Publisher: Emerald

      Read this article at

      ScienceOpenPublisher
      Bookmark
          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Related collections

          Most cited references54

          • Record: found
          • Abstract: not found
          • Article: not found

          The Norm of Reciprocity: A Preliminary Statement

          Alvin W. Gouldner (1960)
          Article 0 comments Cited 2014 times – based on 0 reviews     Review now
            Bookmark
            • Record: found
            • Abstract: not found
            • Article: not found

            Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research

            Ashutosh Patil, Sung S. Kim, Naresh K. Malhotra (2006)
            Article 0 comments Cited 568 times – based on 0 reviews     Review now
              Bookmark
              • Record: found
              • Abstract: not found
              • Article: not found

              The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

              Mary Bitner, Bernard Booms, Mary Tetreault (1990)
              Article 0 comments Cited 543 times – based on 0 reviews     Review now
                Bookmark
                All references

                Author and article information

                Journal
                Title: Journal of Service Management
                Abbreviated Title: Journal of Service Management
                Publisher: Emerald
                ISSN (Print): 1757-5818
                Publication date Created: March 08 2013
                Publication date (Print): March 08 2013
                Volume: 24
                Issue: 1
                Pages: 5-24
                Article
                DOI: 10.1108/09564231311304161
                SO-VID: badde0ea-655c-4793-b9af-74a5f0144514
                Copyright © © 2013
                License:

                http://www.emeraldinsight.com/page/tdm

                History

                Data availability:

                Comments

                Comment on this article

                scite_

                Similar content2,872

                See all similar

                Cited by18

                See all cited by

                Most referenced authors1,062

                See all reference authors