Discapacidad y configuración del Capital Emocional (CE): el caso de tres padres

There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

Abstract

El objetivo del artículo es mostrar la configuración del CE a partir del análisis de los relatos de vida de tres padres cuyos hijos e hijas presentan discapacidad. Los argumentos de las teorías de los campos sociales de Bourdieu y de la antropología de las emociones planteada por Hochschild aportan al piso teórico del concepto. La metodología utilizada fue el enfoque narrativo-biográfico a través de los relatos de vida. Se concluye que el CE surge desde la ruptura ideológica -de la normalidad- que ocurre en el momento del diagnóstico de discapacidad de sus hijos e hijas, pero se acumula desde la confrontación con la estructura social. Sólo uno de los padres logra adquirir CE, pues cuando las personas viven sus vidas en marcos ideológicos establecidos que no se cuestionan, es imposible acumular CE.

Translated abstract

O objetivo do artigo é mostrar a configuração do Capital Emocional (CE) a partir da análise das histórias de vida de três pais cujos filhos têm deficiência. Os argumentos da teoria de campo social de Bourdieu e a antropologia das emoçãµes suscitadas por Hochschild fornecem o piso teórica para este conceito. A metodologia utilizada foi a abordagem narrativa-biográfica através de histórias de vida. Conclui-se que a CE surge da ruptura ideológica de normalidade que ocorre no momento do diagnóstico da deficiência de seus filhos, e acumula-se a partir do confronto com a estrutura social. Apenas um dos pais consegue adquirir CE, porque quando as pessoas vivem suas vidas em quadros ideológicos estabelecidos que não são questionadas, é impossível acumular CE.

Translated abstract

The aim of the article is to demonstrate the configuration of Emotional Capital (EC) through the analysis of the life stories of three fathers whose children have disabilities. The main components of Bourdieu's social field theory and the anthropology of emotions proposed by Hochschild provide the theoretical framework for this study. The methodology used was the biographical-narrative approach through the collection and analysis of life stories. It is concluded that EC emerges from the ideological break with normality that occurs at the time of diagnosis of the disability of their children, and accumulates through confrontations with social structures. Only one of the fathers succeeds in acquiring EC because when people live their lives in established ideological frameworks that are not questioned it is impossible to accumulate EC.

Related collections

Most cited references 21

Record: found
Abstract: found
Book: not found

The Managed Heart : Commercialization of Human Feeling

Arlie Russell Hochschild (1983)

In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated it cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.