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Empowering Malaysian Consumers through Legislation: Does ‘small print’ in contract influence consumer behaviour and affect the quality of life?


Environment-Behaviour Proceedings Journal

e-IPH Ltd.

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      Consumers faced with contract do not know what 'small print' contains or understand its effect. Exclusion clauses may deprive a consumer of specific rights in which he deserves protection. The Consumer Protection Act 1999 in Malaysia, allows the consumers to identify between procedural unfairness and substantive unfairness. However, Consumer Protection Act 1999 does not adequately protect consumer. By applying the content analysis research method, this paper reviews the legislative and judicial intervention on unfair terms in consumer contracts. This paper advocates that Malaysia should establish a specific framework on consumer law protection against unfair terms in consumer contracts.

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      Environment-Behaviour Proceedings Journal
      e-IPH Ltd.
      October 28 2018
      November 22 2018
      : 3
      : 9
      : 97
      © 2018

      This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit


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