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Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
Author(s):
J.Joseph Cronin
,
Michael K Brady
,
G.Tomas M Hult
Publication date
Created:
June 2000
Publication date
(Print):
June 2000
Journal:
Journal of Retailing
Publisher:
Elsevier BV
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Whence Consumer Loyalty?
Richard Oliver
(1999)
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The Antecedents and Consequences of Customer Satisfaction for Firms
Eugene Anderson
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Mary W. Sullivan
(1993)
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Customer value: The next source for competitive advantage
Robert Woodruff
(1997)
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Author and article information
Journal
Title:
Journal of Retailing
Abbreviated Title:
Journal of Retailing
Publisher:
Elsevier BV
ISSN (Print):
00224359
Publication date Created:
June 2000
Publication date (Print):
June 2000
Volume
: 76
Issue
: 2
Pages
: 193-218
Article
DOI:
10.1016/S0022-4359(00)00028-2
SO-VID:
bdde5466-ce30-45b7-bfca-6ab4fc02684c
Copyright ©
© 2000
License:
http://www.elsevier.com/tdm/userlicense/1.0/
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