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      Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

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      Journal of Retailing

      Elsevier BV

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          Whence Consumer Loyalty?

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            The Antecedents and Consequences of Customer Satisfaction for Firms

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              Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

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                Author and article information

                Journal
                Journal of Retailing
                Journal of Retailing
                Elsevier BV
                00224359
                June 2000
                June 2000
                : 76
                : 2
                : 193-218
                Article
                10.1016/S0022-4359(00)00028-2
                © 2000

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