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      Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

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      Journal of Retailing
      Elsevier BV

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          Whence Consumer Loyalty?

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            The Antecedents and Consequences of Customer Satisfaction for Firms

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              Customer value: The next source for competitive advantage

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                Author and article information

                Journal
                Journal of Retailing
                Journal of Retailing
                Elsevier BV
                00224359
                June 2000
                June 2000
                : 76
                : 2
                : 193-218
                Article
                10.1016/S0022-4359(00)00028-2
                bdde5466-ce30-45b7-bfca-6ab4fc02684c
                © 2000

                http://www.elsevier.com/tdm/userlicense/1.0/

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