12
views
0
recommends
+1 Recommend
1 collections
    0
    shares
      • Record: found
      • Abstract: found
      • Article: found
      Is Open Access

      Determinants in the adoption of total quality management (tqm) in the construction sector: a management perspective Translated title: Determinantes de la adopción de la gestión de la calidad total (gct) en el sector de la construcción desde la perspectiva de la gestión empresarial

      research-article

      Read this article at

      Bookmark
          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Abstract

          Although the empirical evidence shows the existence of a positive relationship between the adoption of TQM and an improvement in corporate performance, its dissemination is heterogeneous among companies in the construction sector. The main objective of this paper focuses on identifying the relevant factors that drive executives of construction companies to adopt TQM. Specifically, it analyzes the extent to which company managers’ expectations of the impact of TQM on their business performance determine whether they will adopt TQM or not. The results show that expectations concerning financial improvement, environmental issues, and the satisfaction of customers and employees drive company managers in the construction sector to adopt TQM.

          Translated abstract

          Aunque la evidencia empírica muestra la existencia de una relación positiva entre adopción de la Gestión de calidad total (GCT) y una mejora en el desempeño organizativo, el nivel de difusión es desigual entre las empresas del sector de la construcción. El principal objetivo del presente trabajo es identificar los factores relevantes que impulsan a los directivos de las empresas de la construcción a adoptar la GCT. Específicamente, analiza el grado al cual las expectativas de los gerentes de las empresas sobre los efectos del GCT en el desempeño de su negocio determinan si es que ellos adaptaran GCT o no. Los resultados muestran que las expectativas relativas a la mejora financiera, las cuestiones ambientales, y la satisfacción de los clientes y los empleados conducen a los directivos de las empresas del sector de la construcción a adoptar GCT.

          Related collections

          Most cited references22

          • Record: found
          • Abstract: not found
          • Article: not found

          Motivations and impacts in the firm and stakeholders of quality certification: Evidence from small- and medium-sized service enterprises

            Bookmark
            • Record: found
            • Abstract: not found
            • Article: not found

            Initiatives and outcomes of quality management implementation across industries

              Bookmark
              • Record: found
              • Abstract: not found
              • Article: not found

              Determinants and performance effect of TQM practices: An integrated model approach

                Bookmark

                Author and article information

                Contributors
                Role: ND
                Role: ND
                Journal
                rconst
                Revista de la construcción
                Revista de la Construcción
                Escuela de Construcción Civil, Pontificia Universidad Católica de Chile
                0718-915X
                August 2016
                : 15
                : 2
                : 28-36
                Affiliations
                [1 ] Universidad de Zaragoza España
                [2 ] Universidad de Zaragoza España
                Article
                S0718-915X2016000200003
                10.4067/S0718-915X2016000200003
                bfab66d5-68fe-4086-a471-8db99d43b1f9

                This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

                History
                Product

                SciELO Chile

                Self URI (journal page): http://www.scielo.cl/scielo.php?script=sci_serial&pid=0718-915X&lng=en
                Categories
                CONSTRUCTION & BUILDING TECHNOLOGY
                ENGINEERING, CIVIL

                General architecture,Civil engineering
                Gestión de calidad total (GCT),innovación organizacional,rendimiento del negocio,expectativas del CEO,nivel de implementación de la GCT,Total Quality Management (TQM),organizational innovation,business performance,CEO’s expectations,level of implementation of TQM

                Comments

                Comment on this article