- Record: found
- Abstract: not found
- Article: not found
Quality, satisfaction and behavioral intentions
Read this article at
ScienceOpenPublisher
There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.
Related collections
Most cited references28
- Record: found
- Abstract: not found
- Article: not found
The Antecedents and Consequences of Customer Satisfaction for Firms
Eugene Anderson, Mary W. Sullivan (1993)
- Record: found
- Abstract: not found
- Article: not found
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
Donald Lehmann, Eugene Anderson, Claes Fornell (1994)
- Record: found
- Abstract: not found
- Article: not found
The American Customer Satisfaction Index: Nature, Purpose, and Findings
Claes Fornell, Michael D L Johnson, Eugene Anderson … (1996)