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      Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses

      Author(s): 1
      Publication date Created:
      Publication date (Electronic):
      Journal: Journal of Marketing
      Publisher: SAGE Publications

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          An attributional theory of achievement motivation and emotion.

          Bernard Weiner (1985)
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            Response Determinants in Satisfaction Judgments

            Richard Oliver, Wayne DeSarbo (1988)
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              Consumer Reactions to Product Failure: An Attributional Approach

              Valerie Folkes (1984)
              Article 0 comments Cited 211 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: Journal of Marketing
                Abbreviated Title: Journal of Marketing
                Publisher: SAGE Publications
                ISSN (Print): 0022-2429
                ISSN (Electronic): 1547-7185
                Publication date Created: November 28 2018
                Publication date Created: April 1990
                Publication date (Electronic): November 28 2018
                Publication date (Print): April 1990
                Volume: 54
                Issue: 2
                Pages: 69-82
                Affiliations
                [1 ]Arizona State University.
                Article
                DOI: 10.1177/002224299005400206
                SO-VID: c2d63ffa-5903-4138-b4c0-18ad35cbda08
                Copyright © © 1990
                License:

                http://journals.sagepub.com/page/policies/text-and-data-mining-license

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