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      Exaustão emocional: relações com a percepção de suporte organizacional e com as estratégias de coping no trabalho Translated title: Emotional exhaustion: relationships with the perceived organizational support and coping strategies in the work place

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          Abstract

          A exaustão emocional é considerada como o fator central do burnout. Diversas pesquisas mostram que características do ambiente de trabalho e do trabalhador estão associadas ao desenvolvimento da exaustão emocional. Este trabalho apresenta os resultados de uma investigação sobre dois aspectos importantes para o estudo da exaustão emocional: a percepção de suporte organizacional (PSO) e o coping no trabalho. 369 trabalhadores responderam uma escala de exaustão emocional, uma de PSO e outra de coping no trabalho. Os fatores gestão de desempenho, sobrecarga, suporte social e ascensão e salários da escala de PSO e o fator escape da escala de coping revelaram-se preditores significativos da dimensão exaustão psicológica da escala de exaustão emocional. A segunda dimensão desta escala, percepção de desgaste, só foi predita significativamente pelos fatores suporte social e sobrecarga da escala de PSO. Recomendações para lidar com a exaustão emocional são apresentadas.

          Translated abstract

          Emotional exhaustion is regarded as the principal dimension of the burnout. Several studies show that characteristics of job setting and the employee are associated with the development of emotional exhaustion. This study present the results of a research about the relationship among emotional exhaustion, the perceived organizational support (POS) and coping strategies in the work place. 396 workers answered a scale of emotional exhaustion, one of POS and one another of coping. The dimensions performance management, overload, social support and promotion and salaries from the POS scale and the dimension escape from the coping scale were significant predictors of the dimension psychological exhaustion from the emotional exhaustion scale. The second dimension from the emotional exhaustion scale, perception of wear, was significantly predicted only by the factors social support and overload from the POS scale. Recommendations for the management of emotional exhaustion are presented.

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          Most cited references 36

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                Author and article information

                Contributors
                Role: ND
                Role: ND
                Journal
                epsic
                Estudos de Psicologia (Natal)
                Estud. psicol. (Natal)
                PPgPsi-UFRN (Natal )
                1413-294X
                January 2002
                : 7
                : 1
                : 37-46
                Affiliations
                [1 ] Universidade Federal do Rio Grande do Norte Brazil
                [2 ] Universidade de Brasília
                Article
                S1413-294X2002000100005
                10.1590/S1413-294X2002000100005

                http://creativecommons.org/licenses/by/4.0/

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