5
views
0
recommends
+1 Recommend
0 collections
    0
    shares
      • Record: found
      • Abstract: found
      • Article: not found

      Understanding the Reporting Practices of CAHPS ® Sponsors

      research-article

      Read this article at

      ScienceOpenPMC
      Bookmark
          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Abstract

          This article examines the reporting of Consumer Assessment of Healthcare Providers and Systems (CAHPS ®) consumer experience data by sponsors, those that fund data collection and decide how information is summarized and disseminated. We found that sponsors typically publicly reported comparative data to consumers, employers, and/or purchasers. They presented health plan-level data in print and online at least annually, usually in combination with non-CAHPS ® information. Many provided trend data, comparisons to individual plans, and summary scores. Most shared information consistent with known successful reporting practices. Areas meriting attention include: tailoring reports to specific audiences, assessing literacy, planning dissemination, educating vendors, and evaluating products and programs.

          Related collections

          Most cited references32

          • Record: found
          • Abstract: not found
          • Book: not found

          Diffusion of Innovations.

            Bookmark
            • Record: found
            • Abstract: not found
            • Article: not found

            Diffusion of inovations

              Bookmark
              • Record: found
              • Abstract: found
              • Article: not found

              Public reporting and pay for performance in hospital quality improvement.

              Public reporting and pay for performance are intended to accelerate improvements in hospital care, yet little is known about the benefits of these methods of providing incentives for improving care. We measured changes in adherence to 10 individual and 4 composite measures of quality over a period of 2 years at 613 hospitals that voluntarily reported information about the quality of care through a national public-reporting initiative, including 207 facilities that simultaneously participated in a pay-for-performance demonstration project funded by the Centers for Medicare and Medicaid Services; we then compared the pay-for-performance hospitals with the 406 hospitals with public reporting only (control hospitals). We used multivariable modeling to estimate the improvement attributable to financial incentives after adjusting for baseline performance and other hospital characteristics. As compared with the control group, pay-for-performance hospitals showed greater improvement in all composite measures of quality, including measures of care for heart failure, acute myocardial infarction, and pneumonia and a composite of 10 measures. Baseline performance was inversely associated with improvement; in pay-for-performance hospitals, the improvement in the composite of all 10 measures was 16.1% for hospitals in the lowest quintile of baseline performance and 1.9% for those in the highest quintile (P<0.001). After adjustments were made for differences in baseline performance and other hospital characteristics, pay for performance was associated with improvements ranging from 2.6 to 4.1% over the 2-year period. Hospitals engaged in both public reporting and pay for performance achieved modestly greater improvements in quality than did hospitals engaged only in public reporting. Additional research is required to determine whether different incentives would stimulate more improvement and whether the benefits of these programs outweigh their costs. 2007 Massachusetts Medical Society
                Bookmark

                Author and article information

                Journal
                Health Care Financ Rev
                Health Care Financ Rev
                HCFR
                Health Care Financing Review
                CENTERS for MEDICARE & MEDICAID SERVICES
                0195-8631
                1554-9887
                Spring 2007
                : 28
                : 3
                : 17-30
                Article
                hcfr-28-3-017
                4194987
                17645153
                cf5cf3c9-e30d-4837-b4cc-c084e45abf2a
                Copyright @ 2007
                History
                Categories
                Research Article

                Comments

                Comment on this article