THE DIMENSIONS, ANTECEDENTS, AND CONSEQUENCES OF EMOTIONAL LABOR.

Morris, Eva J A; Feldman, D. C.

doi:10.5465/AMR.1996.9704071861

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THE DIMENSIONS, ANTECEDENTS, AND CONSEQUENCES OF EMOTIONAL LABOR.

Author(s): J. A. Morris , D. C. Feldman

Publication date Created: October 01 1996

Publication date (Print): October 01 1996

Journal: Academy of Management Review

Publisher: The Academy of Management

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Title: Academy of Management Review

Abbreviated Title: Academy of Management Review

Publisher: The Academy of Management

ISSN (Print): 0363-7425

ISSN (Electronic): 1930-3807

Publication date Created: October 01 1996

Publication date (Print): October 01 1996

Volume: 21

Issue: 4

Pages: 986-1010

Article

DOI: 10.5465/AMR.1996.9704071861

SO-VID: d354113d-2bbc-4a94-adf1-cd6a2323fb2a

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