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      It isn't just about choice: the potential of a public performance report to affect the public image of hospitals.

      Medical care research and review : MCRR

      Wisconsin, Sampling Studies, Quality Indicators, Health Care, Public Relations, Middle Aged, Male, Information Dissemination, Humans, standards, Hospital Administration, Female, Efficiency, Organizational, statistics & numerical data, Consumer Behavior, Benchmarking, Aged, Adult, Adolescent

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          Abstract

          Can a well-designed public performance report affect the public image of hospitals? Using a pre/postdesign and telephone interviews, consumer views and reports of their use of public hospital report are examined. The findings show that the report did influence consumer views about the quality of individual hospitals in the community 2 to 4 months after the release of the report.

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          Journal
          10.1177/1077558705275415
          15894709

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