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      Experiencing the Tool without Experiencing the Pain: Concepts for an Experiential User Guide

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      9th Bi-annual International Conference on Naturalistic Decision Making (NDM9) (NDM)

      Naturalistic Decision Making (NDM9)

      23 - 26 June 2009

      software user guide, experiential learning

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          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Abstract

          Motivation – Intelligent software tools face substantial obstacles to adoption, because of their complexity and lack of transparency. Research Approach – We describe the Experiential User Guide for intelligent software systems, which aims to compress critical challenges users discover along the pathway to expertise. Design– The EUG uses vignettes to illustrate learning challenges, employing examples of how the tool can be used successfully, and examples of its limitations, boundary conditions, and the common errors made by users of the tool. Research limitations/Implications. The EUG focuses on advanced concepts of operation, as these are areas that can especially benefit from experiential training. Originality/Value – The EUG shows how software is used in situ, rather than the more typical toolcentered approach describing the different functions of the software system. Take away message – The EUG is a new approach to help users of intelligent software tools become experts faster and more systematically.

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          Author and article information

          Contributors
          Conference
          June 2009
          June 2009
          : 105-112
          Affiliations
          Applied Research Associates, Inc.
          Article
          10.14236/ewic/NDM2009.10
          © Shane T. Mueller et al. Published by BCS Learning and Development Ltd. 9th Bi-annual International Conference on Naturalistic Decision Making (NDM9), BCS London

          This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

          9th Bi-annual International Conference on Naturalistic Decision Making (NDM9)
          NDM
          9
          BCS London
          23 - 26 June 2009
          Electronic Workshops in Computing (eWiC)
          Naturalistic Decision Making (NDM9)
          Product
          Product Information: 1477-9358BCS Learning & Development
          Self URI (journal page): https://ewic.bcs.org/
          Categories
          Electronic Workshops in Computing

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