Evaluating the Impact of a New Interactive Digital Solution for Collecting Care Quality In-formation for Residential Homes

Collecting and analysing timely and accurate information about the quality of care that is delivered to older people in residential homes is a challenge. Most current approaches to collecting this in-formation are manual, and add time, cost and human error to them. Interactive digital technologies have the potential to reduce the time consumed, cost and errors in these processes, which in turn can support resolution of an important social challenge. However, designing these interactions can be problematic. In this paper we report the use of a new interactive digital solution that was de-signed to improve the completeness and timeliness of care quality data that was collected from 233 residential nursing and care homes for older people in and around London. Use of the digital solution led to a significant increase in the numbers of residential homes that submitted the cor-rect care quality information by each quarterly deadline. However, qualitative evidence from the residential homes revealed low-level usability problems experienced by care staff that might be in-dicative of continuing usability issues in the care sector. The paper ends with lessons drawn to improve uptake of digital technologies in residential care.

Content

Author and article information

Contributors

Max Schubmann

Rebecca Sulley

Michael McHugh

Alex Lai

Neil Maiden

Conference

Publication date: July 2016

Publication date (Print): July 2016

Pages: 1-11

Affiliations

[0001]City University London Cass Business School, London

[0002]Evalucom Consulting, London, UK

[0003]Movement Strategies, London,

Article

DOI: 10.14236/ewic/HCI2016.17

SO-VID: dcaf4d02-b024-4239-b1f9-dd264bfa5efb

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 30th International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 30

Conference location: Bournemouth University, Poole, UK

Conference date: 11 - 15 July 2016

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Fusion

History

Product

1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2016.17

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

A. Cooper 1999 The Inmates are Running the Asylum SAMS ISBN 0-672-31649-8
CQC 2014 Regulations for service providers and managers URL http://www.cqc.org.uk/content/regulations-service-providers-and-managers visited on 11 25 2015
Department of Health 2014 The NHS Outcomes Framework 2015/16, NHS Group, Department of Health, FN-NHSG-NHSCPS-17185 available at https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/385749/N HS_Outcomes_Framework.pdf
L. J. HaydenS. M. GlynnT. J. HahnF. RandallE. Randolph 2012 The use of internet technology for psycho-education and support with dementia caregivers” Psychological Services 9 2 215 218
N.A.M. MaidenC. NcubeJ.L. Lockerbie 2008 ‘Inventing Requirements with Use Cases: Experiences with a Complex System’ Proceedings 14th International Working Conference, REFSQ’2008 Lecture Notes on Computer Science LNCS 5025 58 72
A. OlssonM. EngströmK. SkovdahlC. Lampic 2012 “My, your and our needs for safety and security: Relatives’ reflections on using information and communication technology in dementia care” Scandinavian Journal of Caring Sciences 26 1 104 12
K. PittsK. PudneyK. ZachosN. MaidenB. KrogstieS. JonesM. RoseJ. MacmanusI. Turner 2015 Using mobile devices and apps to support reflective learning about older people with dementia. Behaviour and Information Technology 34 6 613 631
R. PlowmanN. GravesM. GriffinJ.A. RobertsA.V. SwanB. CooksonL. Taylor 2000 ‘The Socio-economic Burden of Hospital Acquired Infection: Executive Summary’ UK Public Health Service Laboratory
J. PowellL. GunnP. LoweB. SheehanF. GriffithsA. Clarke 2010 “New networked technologies and carers of people with dementia: An interview study” Ageing and Society 30 6 1073 1088
M. PrinceA. WimoM. GuerchetG-C. AliT-Z. WuM. Prina 2015 ‘World Alzheimer Report 2015; The Global Impact of Dementia: An analysis of prevalence, incidence, cost and trends Alzheimer’s Disease International London
PROGRESS 2010 Measuring Progress: Indicators for Care Homes, Report from European Centre for Social Welfare Policy and Research, Berggasse 17, A-1090 Vienna, Austria
Y. TianA. DixonH. Gao 2012 ‘Emergency Hospital Admissions for Ambulatory Care-sensitive Conditions: Identifying the Potential for Reductions’, Kings Fund Data Briefing URL http://www.kingsfund.org.uk/sites/files/kf/field/field_publication_file/data-briefing-emergency-hospital-admissions-for-ambulatory-care-sensitive-conditions-apr-2012.pdf visited on 05 22 2016

Comments

Comment on this article

[1] A. Cooper 1999 The Inmates are Running the Asylum SAMS ISBN 0-672-31649-8

[2] CQC 2014 Regulations for service providers and managers URL http://www.cqc.org.uk/content/regulations-service-providers-and-managers visited on 11 25 2015

[3] Department of Health 2014 The NHS Outcomes Framework 2015/16, NHS Group, Department of Health, FN-NHSG-NHSCPS-17185 available at https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/385749/N HS_Outcomes_Framework.pdf

[4] L. J. HaydenS. M. GlynnT. J. HahnF. RandallE. Randolph 2012 The use of internet technology for psycho-education and support with dementia caregivers” Psychological Services 9 2 215 218

[5] N.A.M. MaidenC. NcubeJ.L. Lockerbie 2008 ‘Inventing Requirements with Use Cases: Experiences with a Complex System’ Proceedings 14th International Working Conference, REFSQ’2008 Lecture Notes on Computer Science LNCS 5025 58 72

[6] A. OlssonM. EngströmK. SkovdahlC. Lampic 2012 “My, your and our needs for safety and security: Relatives’ reflections on using information and communication technology in dementia care” Scandinavian Journal of Caring Sciences 26 1 104 12

[7] K. PittsK. PudneyK. ZachosN. MaidenB. KrogstieS. JonesM. RoseJ. MacmanusI. Turner 2015 Using mobile devices and apps to support reflective learning about older people with dementia. Behaviour and Information Technology 34 6 613 631

[8] R. PlowmanN. GravesM. GriffinJ.A. RobertsA.V. SwanB. CooksonL. Taylor 2000 ‘The Socio-economic Burden of Hospital Acquired Infection: Executive Summary’ UK Public Health Service Laboratory

[9] J. PowellL. GunnP. LoweB. SheehanF. GriffithsA. Clarke 2010 “New networked technologies and carers of people with dementia: An interview study” Ageing and Society 30 6 1073 1088

[10] M. PrinceA. WimoM. GuerchetG-C. AliT-Z. WuM. Prina 2015 ‘World Alzheimer Report 2015; The Global Impact of Dementia: An analysis of prevalence, incidence, cost and trends Alzheimer’s Disease International London

[11] PROGRESS 2010 Measuring Progress: Indicators for Care Homes, Report from European Centre for Social Welfare Policy and Research, Berggasse 17, A-1090 Vienna, Austria

[12] Y. TianA. DixonH. Gao 2012 ‘Emergency Hospital Admissions for Ambulatory Care-sensitive Conditions: Identifying the Potential for Reductions’, Kings Fund Data Briefing URL http://www.kingsfund.org.uk/sites/files/kf/field/field_publication_file/data-briefing-emergency-hospital-admissions-for-ambulatory-care-sensitive-conditions-apr-2012.pdf visited on 05 22 2016

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