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      Co‐creation and learning in health‐care service development

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      Journal of Service Management

      Emerald

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          Service-dominant logic: continuing the evolution

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            The Capabilities of Market-Driven Organizations

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              Patient participation: current knowledge and applicability to patient safety.

              Patient participation is increasingly recognized as a key component in the redesign of health care processes and is advocated as a means to improve patient safety. The concept has been successfully applied to various areas of patient care, such as decision making and the management of chronic diseases. We review the origins of patient participation, discuss the published evidence on its efficacy, and summarize the factors influencing its implementation. Patient-related factors, such as acceptance of the new patient role, lack of medical knowledge, lack of confidence, comorbidity, and various sociodemographic parameters, all affect willingness to participate in the health care process. Among health care workers, the acceptance and promotion of patient participation are influenced by other issues, including the desire to maintain control, lack of time, personal beliefs, type of illness, and training in patient-caregiver relationships. Social status, specialty, ethnic origin, and the stakes involved also influence patient and health care worker acceptance. The London Declaration, endorsed by the World Health Organization World Alliance for Patient Safety, calls for a greater role for patients to improve the safety of health care worldwide. Patient participation in hand hygiene promotion among staff to prevent health care-associated infection is discussed as an illustrative example. A conceptual model including key factors that influence participation and invite patients to contribute to error prevention is proposed. Further research is essential to establish key determinants for the success of patient participation in reducing medical errors and in improving patient safety.
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                Author and article information

                Journal
                Journal of Service Management
                Journal of Service Management
                Emerald
                1757-5818
                June 22 2012
                June 22 2012
                : 23
                : 3
                : 328-343
                Article
                10.1108/09564231211248435
                ddcdc94a-13bb-4f9f-bb08-eb1c87de0f50
                © 2012

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