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      Predictors of patient satisfaction with inpatient hospital nursing care.

      Research in Nursing & Health
      Academic Medical Centers, Educational Status, Female, Health Status, Humans, Job Satisfaction, Male, Middle Aged, Nurse-Patient Relations, Nursing Staff, Hospital, psychology, Patient Satisfaction, Predictive Value of Tests, Quality of Health Care, Quality of Life, Questionnaires, West Virginia

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          Abstract

          The purpose of this predictive nonexperimental study was to investigate the influence of registered nurse (RN) job satisfaction, context of care, structure of care, patient-perceived nurse caring, and patient characteristics on patient satisfaction with inpatient hospital nursing care in an academic medical center in north-central West Virginia. Convenience samples of patients (N = 362) and RNs (N = 90) were recruited from two medical units, two surgical units, and three intensive care step-down units. Causal modeling identified patient-perceived nurse caring as the major predictor of patient satisfaction, with nurse/physician (RN/MD) collaboration as the only other direct predictor. Age had an indirect influence on patient satisfaction. Strategies to achieve and maintain patient satisfaction should address the enhancement of patient-perceived nurse caring and RN/MD collaboration.

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