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      Trust, Perceived Risk, Perceived Ease of Use and Perceived Usefulness as Factors Related to mHealth Technology Use

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          Abstract

          Mobile technology use is nearly ubiquitous which affords the opportunity for using these technologies for modifying health related behaviors. At the same time, use of mobile health (mHealth) technology raises privacy and security concerns of consumers. The goal of this analysis was to understand the perceived ease of use, usefulness, risk and trust that contribute to behavioral intention to use a mobile application for meeting the healthcare needs of persons living with HIV (PLWH). To understand these issues, we conducted focus group sessions with 50 persons living with HIV and 30 HIV healthcare providers. We used the e-commerce acceptance model to analyze our focus group data. Findings from the study demonstrated the need for mHealth to be perceived as useful, easy to use, with little perceived risk accompanied by a measure of trust in the creators of the technology. Findings from this work can inform future work on patients and providers’ perceptions of risk, trust, ease of use and usefulness of mHealth technology.

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          Author and article information

          Journal
          9214582
          21248
          Stud Health Technol Inform
          Stud Health Technol Inform
          Studies in health technology and informatics
          0926-9630
          15 August 2017
          2015
          07 September 2017
          : 216
          : 467-471
          Affiliations
          [a ]Columbia University School of Nursing, New York, NY, USA
          [b ]Columbia University Department of Biomedical Informatics, New York, NY, USA
          [c ]HIV center, Division of Gender, Sexuality and Health NYS Psychiatric Institute and Columbia University New York, NY, USA
          Author notes
          Address for correspondence: Rebecca Schnall, RN, MPH, PhD, Assistant Professor of Nursing, Columbia University, 617 W. 168th Street, New York, NY 10032, Phone:212-342-6886
          Article
          PMC5588863 PMC5588863 5588863 nihpa896349
          10.3233/978-1-61499-564-7-467
          5588863
          26262094
          e0a83df9-4c3a-496f-a1e7-49e9457c05ca
          History
          Categories
          Article

          mobile health,HIV,privacy,trust,security
          mobile health, HIV, privacy, trust, security

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