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      Linking perceptions of role stress and incivility to workplace aggression: the moderating role of personality.

      1 ,
      Journal of occupational health psychology

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          Abstract

          Although research on workplace aggression has long recognized job stressors as antecedents, little is known about the process through which employee responses to stressful workplace demands escalate from relatively mild interactions into more intense behaviors. This study investigates the influence that employees' perceptions of role stress (ambiguity, conflict, overload) have on their aggressive behavior by affecting their perceptions of incivility, and whether these downstream effects depend on personality traits (neuroticism, agreeableness, conscientiousness). Results supported moderated mediation, such that the indirect effects of perceived role ambiguity and role conflict on enacted aggression through experienced incivility varied according to individual differences in personality.

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          Author and article information

          Journal
          J Occup Health Psychol
          Journal of occupational health psychology
          1939-1307
          1076-8998
          Jul 2012
          : 17
          : 3
          Affiliations
          [1 ] Department of Management, Northern Illinois University, DeKalb, IL 60115, USA. sgtaylor@niu.edu
          Article
          2012-13803-001
          10.1037/a0028211
          22642407
          e3d1c499-c2ac-44d3-94e0-ad1134bd0b8c

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